Illa Hodges
Charleston,SC
Summary
Dynamic and dependable, with a proven track record at The Bluffton Room for enhancing guest satisfaction and streamlining service operations. Excelled in shift management and demonstrating strong leadership and problem-solving skills. Adept at leveraging technology, including POS systems, to improve efficiency. Committed to continuous learning and team collaboration, consistently achieving high performance in fast-paced environments. Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges. Outgoing student pursuing flexible part-time employment with weekend and morning shift options.
Overview
4
4
years of professional experience
Work History
Server
Cahills
Bluffton, SC
05.2024 - 08.2024
- Anticipate guests' needs to work efficiently.
- Maintain guest happiness.
- Maintain the cleanliness of the restaurant, including the dining spaces.
- Performed opening and closing duties, such as setting up the dining area and restocking supplies.
- Maintain an organization of items to prepare for meal service: rolling silverware, cutting lemons, squeezing fresh orange juice, making tea, and brewing coffee.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Checked food before serving it to customers.
- Collected dirty dishes and glasses from tables or counters, preparing areas for the next diners.
Server Assistant
The Bluffton Room
Bluffton, SC
05.2022 - 08.2024
- Help maintain guests’ water levels
- Executing bread service
- Marking, clearing, and setting tables
- Pick up and replace bus bins for the bar, as well as maintain ice levels
- Refill and clean empty water bottles and replace them in the cooler
- Alert expo when courses are cleared and ready to be fired
- Serving guests their food and assisting with any need
- Assisting with running side work such as polishing silverware and glasses
- Constantly loop between the dining room, patio, bar, and kitchen
- Assist with patio breakdown
- Breakdown and cleaning of the back of the house
Lead Barista
Starbucks Corporation
Charleston, SC
08.2023 - 11.2023
- Preparing and serving hot and cold drinks such as coffee, tea, and specialty beverages
- Cleaning and sanitizing work areas, utensils, and equipment
- Cleaning service and seating areas
- Describing menu items and suggesting products to customers
- Servicing customers and taking orders
- Receiving and processing customer payments
- Maintaining calmness in a high speed work environment
Hostess/Busser/Food Runner
Nectar
Charleston, SC
01.2022 - 06.2022
- Greet guests cordially at the door and keep the chat going when guests are seated
- Operate and learn about the OpenTable platform and the Aloha POS system for checking guests at the cash register and answering the restaurant phone to assist with guest needs and to-go orders
- Assisting with guests' needs and delivering their food
- Maintaining a clean restaurant environment for guests such as sweeping floors, cleaning windows, clearing tables, and resetting tables
- Efficiency emptying bus bins
- Maintaining ice levels for the bars
- Changing out linen bags
General Merchandise
Target Corporation
Bluffton, SC
05.2021 - 01.2022
- Greeting and assisting guests with a joyful demeanor while they are shopping
- Organize and store products to maintain order and appeal on the sales floor
- Lifting heavy boxes as well as pushing heavy carts
- Gain time management skills to ensure tasks are completed
- Work closely with team leaders to complete projects
Busser/Food Runner
Cahills
Bluffton, SC
05.2020 - 11.2020
- Anticipate guests' needs to work efficiently
- Maintain guest happiness
- Maintain cleanliness of the restaurant, including dining spaces
- Assist with closing duties, including cleaning and restaurant breakdowns
- Maintain an organization of items to prepare for meal service: rolling silverware, cutting lemons, squeezing fresh orange juice, making tea, and brewing coffee
Education
Some College (No Degree) - Anthropology And Archaeology
College of Charleston
Charleston, SCSkills
- Finish tasks swiftly and efficiently
- Communication
- Shift management
- Server training
- Food safety
- Table bussing
- Time management
- Leadership
- Problem solving
- Dependable
- Teamwork
- Adaptability
- Organization
- Willingness to learn
- Great communication skills
- A happy, friendly personality
- Customer service skills and knowledge
- High level of attention-to-detail
- Good levels of literacy and numeracy
- Enthusiasm to develop your skills and knowledge
- Adaptable to change and willing to embrace new ideas and processes
- Ability to work unsupervised and deliver quality work
- Positive and approachable manner
- Team player qualities
- Experience with technology including Z Phones and POS systems such as Toast and Aloha
- Proficient with the Google Suite
- Immediate knowledge of Spanish
References
- Shade Frazier, Starbucks Corporation, 347-600-6081
- Tonja Hughes, The Bluffton Room, 843-505-2958
- Cindy Teredemos, Nectar, 410-530-0009
- Target Corporation, 843-815-3321
- Stephanie Cahill, Cahills, 843-540-3397
Languages
English
Native/ Bilingual
Spanish
Professional
Timeline
Server
Cahills
05.2024 - 08.2024
Lead Barista
Starbucks Corporation
08.2023 - 11.2023
Server Assistant
The Bluffton Room
05.2022 - 08.2024
Hostess/Busser/Food Runner
Nectar
01.2022 - 06.2022
General Merchandise
Target Corporation
05.2021 - 01.2022
Busser/Food Runner
Cahills
05.2020 - 11.2020
Some College (No Degree) - Anthropology And Archaeology
College of Charleston
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