Summary
Overview
Work History
Education
Skills
Timeline
Generic

Illea Conard

St. Petersburg,FL

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Service Specialist position. Ready to help team achieve company goals.

Overview

5
5
years of professional experience

Work History

Overnight Baker

Valhalla Bakery
01.2023 - Current
  • Produced consistently high-quality baked goods for customers.
  • Collaborated with team members to complete tasks and maintain smooth running of bakery.
  • Operated and maintained bakery equipment, including ovens and mixers.
  • Complied with health and safety codes to protect staff and customers.
  • Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
  • Created appealing displays to showcase products in bakery.
  • Followed food safety standards when handling ingredients.
  • Cleaned and maintained kitchen equipment and oven.
  • Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation.
  • Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
  • Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.

Front of House Team Leader

Valhalla Bakery
12.2020 - 01.2023
  • Established welcoming atmosphere by greeting each guest warmly.
  • Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
  • Trained new staff in front-of-house procedures, customer relations, and cleaning.
  • Verified ID and payment preference of guests to make transactions faster and more flexible.
  • Trained new hires in food handling and safety protocols to boost knowledge and performance.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
  • Monitored food inventory and supplies to prevent waste.
  • Scheduled and rotated staff for adequate coverage and fair distribution of workload.
  • Monitored food preparation, production, and plating for quality control.
  • Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
  • Supervised food presentation and plating to enhance visual appeal.
  • Coordinated kitchen activities with front-of-house staff for seamless and service.

Receptionist

Destination Pet/ Happy Tails Dog Boarding
07.2022 - 09.2022
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Maintained confidentiality of information regarding clients and company.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Organized, maintained and updated information in computer databases.
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.

Sushi Cook

Rollbotto Sushi
01.2021 - 04.2022
  • Prepared high-quality seafood, rice and ingredients for sushi.
  • Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
  • Used various types of knives, hand tools and utensils to fillet fish in preparation for sushi.
  • Educated guests on different types of fish and shellfish to aid decision-making on sushi orders.
  • Modernized work processes to reduce guest wait times and boost daily output.
  • Pleasantly welcomed patrons entering sushi bar, offering to explain menu options.
  • Coordinated with team members to prepare orders on time.
  • Set up and broke down kitchen for service.
  • Evaluated food products to verify freshness and quality.
  • Monitored food production to verify quality and consistency.
  • Developed and remained accountable for safety, quality, consistency and adherence to standards.

Sushi Chef

Locale Market
01.2021 - 12.2021
  • Prepared high-quality seafood, rice and ingredients for sushi.
  • Used various types of knives, hand tools and utensils to fillet fish in preparation for sushi.
  • Educated guests on different types of fish and shellfish to aid decision-making on sushi orders.
  • Pleasantly welcomed patrons entering sushi bar, offering to explain menu options.
  • Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
  • Trained kitchen staff to perform various preparation tasks under pressure.
  • Collaborated with staff members to create meals for large banquets.
  • Modernized work processes to reduce guest wait times and boost daily output.
  • Monitored food production to verify quality and consistency.
  • Set up and broke down kitchen for service.
  • Worked closely with front-of-house staff to facilitate excellent customer service.
  • Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
  • Coordinated with team members to prepare orders on time.
  • Modified recipes to accommodate dietary restrictions and allergies.
  • Evaluated food products to verify freshness and quality.
  • Utilized culinary techniques to create visually appealing dishes.
  • Inspected kitchens to observe food preparation quality and service, food appearance, and cleanliness of production and service areas.
  • Developed and remained accountable for safety, quality, consistency and adherence to standards.

Cashier

Locale Market
03.2019 - 01.2021
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Answered questions about store policies and addressed customer concerns.
  • Addressed customer needs and made product recommendations to increase sales.
  • Upsold additional products and services to customers, increasing revenue.
  • Performed cash, card and check transactions to complete customer purchases.
  • Used POS system to enter orders, process payments and issue receipts.
  • Learned duties for various positions and provided backup at key times.
  • Checked personal identifications during alcohol and tobacco sales.

Education

High School Diploma -

St. Petersburg High School
Saint Petersburg, FL
05.2017

Skills

  • Food Safety and Sanitation
  • Credit Card Transaction Processing
  • Proper Storage Process
  • Safe Food Handling Procedures
  • Time Management
  • Opening and Closing Skills
  • Adaptive and Creative
  • Vegan Baking
  • Stock Rotation
  • Recipe-Based Cooking
  • Cleanliness and Sanitation
  • Display Case Arrangement

Timeline

Overnight Baker

Valhalla Bakery
01.2023 - Current

Receptionist

Destination Pet/ Happy Tails Dog Boarding
07.2022 - 09.2022

Sushi Cook

Rollbotto Sushi
01.2021 - 04.2022

Sushi Chef

Locale Market
01.2021 - 12.2021

Front of House Team Leader

Valhalla Bakery
12.2020 - 01.2023

Cashier

Locale Market
03.2019 - 01.2021

High School Diploma -

St. Petersburg High School

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Illea Conard