Illena Clark
Summary
Passionate and empathetic professional with a strong background in providing clinical and administrative support in healthcare settings. Proven ability to assist in patient care, manage complex schedules, coordinate communications, and provide compassionate support in fast-pasted environment. Enthusiastic about providing care and support in all aspects of life.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Medical Assistant
UC Health
03.2022 - Current
- Built trusting relationships with patients, providing compassionate and thorough care to address their needs
- Communicated empathetically with patients and families, providing information and support during stressful situations.
- Coordinated with healthcare providers to facilitate seamless care, demonstrating strong organizational and communication skills
- Supported vulnerable individuals with empathy, maintaining a calm demeanor in high-stress situations
Medical Receptionist
Care First Urgent Care
09.2020 - 10.2021
- Managed patient check-ins by verifying insurance coverage, collecting payments, and updating accounts accordingly
- Delivered high-quality service while managing high patient volumes and tight schedules
- Answered telephones and directed calls to appropriate staff
- Balanced competing priorities efficiently, ensuring smooth operations in a fast-paced environment
STNA
Willow Brook Christian Village
03.2018 - 07.2020
- Providing emotional support to residents and their families during difficult times
- Establishing strong, trust-based relationships with residents, families, and staff
- Ensuring residents receive appropriate care by providing assistance in activities of daily living, such as bathing, dressing, grooming, and toileting
- Accurately documenting care provided, changes in condition, and concerns in residents' charts
- Remaining calm and effective in high-stress situations, such as medical emergencies
- Caring for people from diverse backgrounds, and adapting to their unique needs
Education
Bachelor of Arts (B.A.) - Public Affairs focused in non-profit management
The Ohio State University
Columbus, Ohio08.2020
Skills
- Relationship-building and communication
- Organizational and multitasking skills
- Crisis management and emotional intelligence
- Direct, compassionate patient care
- Handling sensitive information with integrity
- Anticipate needs , demonstrate empathy, and offer tailored support to individuals in a personal or professional capacity
Certification
- Basic Life Support (BLS) - American Heart Association.
Timeline
Medical Assistant
UC Health
03.2022 - Current
Medical Receptionist
Care First Urgent Care
09.2020 - 10.2021
STNA
Willow Brook Christian Village
03.2018 - 07.2020
- Basic Life Support (BLS) - American Heart Association.
Bachelor of Arts (B.A.) - Public Affairs focused in non-profit management
The Ohio State University
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