Illia Andriychuk
Hayward,United States
Summary
Enthusiastic individual experienced in analyzing issues on service calls and finding effective solutions. Offering engaging and pleasant personality with expertise building customer relationships. Outstanding diagnostics and technical skills.
Overview
4
4
years of professional experience
Work History
HVAC Service Technician
Haddon Heating And Cooling
09.2022 - Current
- Diagnosed and troubleshot mini splits, heat pumps, furnaces and air conditioners
- Performed inspection corrections on new installations in order for them to be up to code and pass the final inspection
- Performed different kinds of repair on HVAC equipment both in warranty and out of warranty
- Explained customers the features of their HVAC systems and explained how to maintain the system
- Gave customers recommendations about the ways of improving and protecting their system such as installing surge protectors, air purifier installation, sealing ductwork
- Sold needed repairs and completed them
- Explained the reason of a break down to the customer and went over the things that need to be done to prevent or delay the system's breakdown in the future
- Identified sales opportunities for HVAC system replacement.
- Successfully sold a system replacement to customers
Estimator / Service Advisor /Service Technician
First Appliance Repair
07.2021 - 09.2022
- Pleasantly greeted customers and asked open-ended questions to better determine needs
- Educated customers about billing, payment processing and support policies and procedures
- Delivered exceptional customer service to every customer by creating welcoming, positive experiences
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction
- Performing diagnostic of different appliances and HVAC systems
- Developed estimates by costing materials, supplies and labor
- Selling different repair and installation jobs to customers
- Filling up invoices, describing what needs to be done on the job
Appliance/HVAC Repair Technician
Reliable Services
04.2020 - 07.2021
- Providing excellent customer service
- Performing diagnostic and repair of different home appliances, refrigerators, and HVAC systems
- Explaining customers what is causing the problem and what kind of repair needs to be done
- Selling repair and installation jobs to customers
Education
Associate of Science - Information Technology
Los Medanos College
Pittsburg, CA05.2021
Skills
- Practical: strong professional initiative, communication skills, great customer service skills, problem-solving, ability to work independently and in team, ability to resolve conflicts, ability to learn quickly, selling skills
- Technical: basic knowledge of HTML, CSS and PHP, knowledge of Selenium and Java, knowledge of C# knowledge of Microsoft Office, knowledge of different mechanical principles, mechanical aptitude, knowledge of principle of work of different appliances, refrigerators and HVAC systems, knowledge of different tools and ability to use them
Languages
Russian
Native or Bilingual
Ukrainian
Native or Bilingual
English
Native or Bilingual
Timeline
HVAC Service Technician
Haddon Heating And Cooling
09.2022 - Current
Estimator / Service Advisor /Service Technician
First Appliance Repair
07.2021 - 09.2022
Appliance/HVAC Repair Technician
Reliable Services
04.2020 - 07.2021
Associate of Science - Information Technology
Los Medanos College
Similar Profiles
Ra'Quan JohnsonRa'Quan Johnson
HVAC Assistant at Atlas Heating and CoolingHVAC Assistant at Atlas Heating and Cooling
KELLY FERAKELLY FERA
Billing Specialist at Air Star Heating & Cooling IncBilling Specialist at Air Star Heating & Cooling Inc
Breven AdamsBreven Adams
HVAC Installer at Elite Heating and CoolingHVAC Installer at Elite Heating and Cooling