Summary
Overview
Work History
Education
Skills
Certification
Hobbies and Interests
Languages
Websites
Timeline
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Illia Slanina

Phoenix,AZ

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Crew Member

McDonald’s
03.2022 - 07.2024
  • Gaining valuable customer service experience and honing my ability to excel in a fast-paced environment
  • Employee of the Month

Web designer

Freelance
01.2024 - 05.2024
  • Developed style guides for website navigation menus, page layouts, fonts, colors, and graphics.
  • Integrated HTML, CSS, JavaScript, and other programming languages into websites.
  • Built relationships with clients through frequent communication regarding project progress.
  • Optimized website performance by conducting testing on various browsers and devices.
  • Utilized SEO techniques to improve search engine rankings of websites.
  • Collaborated with developers to ensure that design specifications were met.
  • Built custom WordPress themes from scratch according to client specifications.
  • Utilized Git for version control, facilitating team collaboration and project tracking.
  • Designed and developed responsive websites optimized for mobile and desktop platforms.

Cryptocurrency trader

Freelance
01.2024 - 05.2024
  • Working on platforms such as Binance and Bybit, with a particular preference for Bybit.

Programmer

Freelance
01.2023 - 05.2024
  • I developed some TKinter-based applications in Python
  • This includes a Bitcoin value calculator and a TKinter widget overlay with link buttons tailored for the game "League of Legends."
  • Integrated third-party APIs into existing applications for additional functionality.
  • Reviewed and modified unit and integration tests to improve software quality and reliability.

Education

Certificate - Front-End

Coursera | Meta
online
08-2024

B.S. Automation Computer Technologies and Robotics -

Professional College of Oil and Gas Technologies, Engineering and Service Infrastructure
Odessa
01.2024

Certificate IT and Media - Level 1, Certificate IT and computing - Level 2 -

Coleg Cambria
North Wales
01.2024

Skills

  • React framework
  • React Hooks
  • Conditional Rendering
  • Responsive UI/UX
  • JavaScript
  • Python
  • CSS
  • HTML5
  • Customer Service
  • Critical communication management
  • Customer Communication
  • Communication abilities
  • System Upgrades
  • Help desk assistance
  • Computer Troubleshooting
  • Technical Support
  • Software Applications
  • Multitasking
  • Microsoft Office proficiency

Certification

Meta Front-End Developer Professional Certificate

Hobbies and Interests

  • Front - End
  • Gym
  • Diving
  • Watching films

Languages

English
Native/ Bilingual
Russian
Native/ Bilingual
Ukrainian
Native/ Bilingual

Timeline

Web designer

Freelance
01.2024 - 05.2024

Cryptocurrency trader

Freelance
01.2024 - 05.2024

Programmer

Freelance
01.2023 - 05.2024

Crew Member

McDonald’s
03.2022 - 07.2024

Certificate - Front-End

Coursera | Meta

B.S. Automation Computer Technologies and Robotics -

Professional College of Oil and Gas Technologies, Engineering and Service Infrastructure

Certificate IT and Media - Level 1, Certificate IT and computing - Level 2 -

Coleg Cambria

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Illia Slanina