Summary
Overview
Work History
Education
Additional Information
Timeline
Generic

Illiana Grossman

Wellesley Hills,MA

Summary

Friendly, outgoing and diligent employee who enjoys customer-facing roles. Well-organized and dependable, dedicated to team success, business operations and customer loyalty. Seeking a full/ part-time year-round position. Have decided college is not for me right now.

Overview

4
4
years of professional experience

Work History

Retail Associate

Tj Maxx Dept Store
03.2024 - Current
  • Provided excellent customer service, addressing inquiries and resolving issues swiftly.
  • Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
  • Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
  • Processed returns and exchanges efficiently, adhering to company guidelines while prioritizing customer satisfaction.

Hostess (College Job)

Burtons Grill & Bar
10.2023 - 01.2024
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.

Camp Counselor (Summer Job)

Fay Summer 2023
06.2023 - 08.2023
  • Worked with children of varying age, interest, skill, and developmental levels.
  • Led groups of children safely through variety of camp activities.
  • Collaborated with other camp counselors to design fun and enriching learning activities for campers.

Childcare Assistant Teacher (High School Job)

The Learning Experience
02.2022 - 08.2022
  • Communicated regularly with parents about daily activities and behaviors.
  • Assisted lead teacher with snack time, arts and crafts and putting children down for naps.
  • Engaged with children on individual basis to build positive relationships and promote learning.


Cashier, Supervisor & Cash Clerk (High School Job)

Roche Brothers Supermarkets
07.2020 - 01.2022
  • Greeted customers and helped with product questions, selections and purchases, providing friendly and efficient service.
  • Answered questions about store policies and addressed customer concerns.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Trained new cashiers on cash register operations, conducting customer transactions and balancing drawer.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.

Education

09/2022 -

University of Massachusetts
12.2023

High School Diploma -

Nipmuc Regional High School
Upton, MA
06.2022

Additional Information

I attended UMASS after High School in Fall, 2022 until December, 2023. I know that college is not the path for me and I am planning to work full-time and look forward to new opportunities.

Timeline

Retail Associate

Tj Maxx Dept Store
03.2024 - Current

Hostess (College Job)

Burtons Grill & Bar
10.2023 - 01.2024

Camp Counselor (Summer Job)

Fay Summer 2023
06.2023 - 08.2023

Childcare Assistant Teacher (High School Job)

The Learning Experience
02.2022 - 08.2022

Cashier, Supervisor & Cash Clerk (High School Job)

Roche Brothers Supermarkets
07.2020 - 01.2022

09/2022 -

University of Massachusetts

High School Diploma -

Nipmuc Regional High School

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Illiana Grossman