ILLIANA HARDEN
San Francisco,CA
Summary
Enthusiastic high school Senior with an excellent academic record and proven leadership skills seeking a part-time position that can offer the opportunity to use customer service skills.
Overview
2
2
years of professional experience
Work History
After School/ Summer Program staff
YOUTH WORKS
03.2025 - Current
- Supervise and ensure the safety of up to 20+ children
- Organize and lead recreational up to 60 creative activities including arts, crafts, and games
- Maintain open communication with parents and program staff about student progress and behavior
Practice Coordinator
UCSF
06.2025 - 08.2025
- Apex Skills
- Appointment Scheduling Protocols
- Gained Knowledge of HIPAA
- Trained in medical terminology
- Developed skills in customer service and conflict resolutions
- Trained on Electronic Health Records
(Summer Internship) Bicycle shop
MYEEP
06.2024 - 08.2024
- Assisted customers with product inquiries and returns ensuring high satisfaction
- Assisted with inventory and keeping track of bicycle’s
- Managed front-end transactions and maintained a clean, organized checkout area
- Handled cash, credit, and mobile payments balanced register at end of shift
(School year Internship) Day Care Helper
MYEEP
10.2023 - 02.2023
- Read stories and played games with kids
- Assisted teacher with getting students ready for nap time
- Helped Teacher with setting up lunch and snack time for kids
Education
Mission High School
San Francisco, CA06-2026
Skills
- Point of sale (POS) system
- Customer service excellence
- Time Management
- Team Collaboration
- Cash Handling
- Child care
- Training and facilitation
Timeline
Practice Coordinator
UCSF
06.2025 - 08.2025
After School/ Summer Program staff
YOUTH WORKS
03.2025 - Current
(Summer Internship) Bicycle shop
MYEEP
06.2024 - 08.2024
(School year Internship) Day Care Helper
MYEEP
10.2023 - 02.2023
Mission High School
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