Summary
Overview
Work History
Education
Skills
Timeline
Generic

Illiana Muhammad

Jonesboro,MI

Summary

  • Assertive, results-driven professional with comprehensive experience in assessing client needs, evaluating products and services, and matching demand with supply.
  • Articulate, persuasive, focused and analytical in providing superior customer service, troubleshooting and resolving all types of concerns.
  • Ensure optimal customer satisfaction and comfort to encourage repeat patronage and referrals.
  • Gain confidence of clients, management, and peers as a knowledgeable professional and leader through industriousness, perseverance, and up-to-date knowledge of products, services, policies and procedures.

Overview

8
8
years of professional experience

Work History

Wheelchair Agent

Unifi
09.2019 - 02.2025
  • It was called DGS (Delta Global Services) where utilizing exceptional teamwork to safely clean and maintain Delta standards of all aircrafts.
  • Worked in partnership with colleagues to clean, sanitize, and maintain appearance of all Delta aircraft.
  • Demonstrated ability to manage time effectively while working in a high-paced environment.
  • Coordinated with airport staff for safe and smooth airport operations.
  • Streamlined communication between flight crew members, facilitating smooth coordination of cabin services and timely response to emergencies.
  • When the company switched over to the company UNIFI, we collaborated with other wheelchair agents to ensure adequate coverage during high-demand periods, fostering a positive team dynamic.
  • Enhanced passenger comfort by efficiently assisting with wheelchair transfers and mobility support.
  • Provided customers with information on routes, timetables or concourses.
  • Provided boarding assistance to elderly, sick or injured people.
  • Transported over 1,000 passengers in wheelchairs to and from aircraft and inside terminals and lifted passengers in and out of wheelchairs and into and out of passenger seats.
  • Assisted unaccompanied minors and special needs passengers by transporting and claiming personal baggage and belongings.
  • Read boarding paperwork to identify international and domestic flight information, special service requests, names and dates to help special needs passengers locate correct gate.

Sales Associate

Value Village
06.2019 - 09.2019
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Assigning appropriate prices to items and attaching tags or labels for identification.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining high level of product knowledge.
  • Sorting through donations and restocking clothing racks.
  • Helping customers find items, answering questions about merchandise, and providing some positive shopping experience.
  • Built relationships with customers to encourage repeat business.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.

Crew Member

McDonald's
11.2017 - 04.2018
  • Process credit card transactions, receive cash and provide correct change amounts and refunds as needed.
  • Worked well with team members trained associates on customer service while handling physical workload.
  • Prepped, assembled components manually per visual aids while working a fast-paced environment.
  • Worked with managers and other personnel to plan proper service methods, while working to provide efficient provisioning for quality inspections on products and parts.
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.

Sales Associate

Dress Code
09.2016 - 04.2017
  • Facilitated efficient, seamless operation of busy store to ensure continued profitability.
  • Received payment by cash, check, credit cards, vouchers, and automatic debit.
  • Demonstrated exceptional planning, coordination, and time management skills in actively supporting a wide range of administrative operations in customer service.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Helped over 100 customers complete purchases, locate items, and join reward programs to promote loyalty, satisfaction, and sales numbers.
  • Reconciled cash drawer at start and end of shift, accounting for errors and resolving discrepancies.
  • References available upon request.
  • Built relationships with customers to encourage repeat business.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Engaged with customers to build rapport and loyalty.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Education

High School Diploma -

Mundy's Mills High School
Fayetteville, GA
05.2016

Skills

  • Safety awareness
  • Professionalism and courtesy
  • Strong organization
  • Customer service
  • Time management
  • Outgoing personality
  • Stocking and receiving
  • Professional demeanor
  • Problem-solving skills

Timeline

Wheelchair Agent

Unifi
09.2019 - 02.2025

Sales Associate

Value Village
06.2019 - 09.2019

Crew Member

McDonald's
11.2017 - 04.2018

Sales Associate

Dress Code
09.2016 - 04.2017

High School Diploma -

Mundy's Mills High School

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