Illiana Robles
Henderson,NV
Summary
Motivated and driven job seeker with a strong desire to excel in a challenging position that offers valuable experience and the potential for professional growth. Eager to contribute skills and knowledge in a dynamic work environment where I can make a meaningful impact. Committed to continuous learning and adapting to new challenges, leveraging a strong work ethic and dedication to achieve success. Seeking an opportunity to utilize abilities and contribute to the overall success of the organization.
Overview
16
16
years of professional experience
Work History
Fraud Investigation Analyst
Barclays
04.2022 - 09.2024
- Review accounts for transactional & digital fraud
- Review accounts being reported as open fraudulently and account takeovers
- Process chargebacks, rebills, filled out 4BSA
- Make any necessary outbound calls for the investigations
- Recognize fraud trends
- Review accounts for verification with e-Oscar system
- Send out any necessary letters to customers
- Worked with excel sheets, workday, and teams
- Worked with VROL, MasterCard, EWS, Fiserv
- Assisted in specialty cases as needed.
Customer Service Representative 3
Wells Fargo Bank
02.2014 - 02.2019
- Assist customers in filling and submitting credit card applications
- Provided customers help and info with credit decreases
- Responsible of assisting customers in submitting credit increases
- Assist customers with verifying identity for new applications and active accounts
- Auto, RV, Boat, Motor vehicle loans etc for a 6 month period
- Help train other employees, assisted supervisor in meetings
- Bank operating systems knowledgeable
- Engage with customers as well as internal employees in various depts.
Main Bank Cage Cashier
Railroad Pass Hotel & Casino
06.2012 - 02.2014
- Responsible of verifying revenue coming in and out of the cage from all departments
- Assist cashiers in other windows with bank buys/& customers
- Make pit-fills and or pit-credits, slot and jackpot fills/credits
- Responsible of verifying pit-drop, currency drop, coin drop and kiosk fills and drops
- Responsible for all paper work that will be sent to accounting
- In charge of making bank deposit checks, mutilated money, bricks of currency and or coin bags
- Slot and jackpot fills/credits
- Responsible for making bank buys for other cashiers
- Assist customers/employees with personal, payroll, traveler and global checks
- Train other cashiers/ assist manager in necessities, help interpret for customers and employees.
Pantry Worker
Railroad Pass Hotel & Casino
02.2010 - 06.2012
- Preparing buffet for dinner hours, maintaining food fresh and presentable
- Assisting team members in any necessities
- Cleanliness and sanitation.
Team Leader
Jack in the Box
11.2008 - 03.2009
- Cash handling, registers, safe, deposits etc
- Supervised team members and give out breaks, filed paperwork electronically
- Maintained restaurant cleanliness.
Education
Associate's degree in Criminal Justice -
ITT Technical Institute
Henderson, NV12.2010
Skills
- Computer Literate, Word, Excel
- Bilingual in English/Spanish
- Ability to multi-task
- Strong communicator
- Detail organizer
- Work well under pressure
- Fast-paced environment
- Can handle any challenge
- Can work excellent alone as well as with others
- Microsoft Windows
- Microsoft Powerpoint
- Operating Systems
- Customer service (10 years)
- Microsoft Office
- Organizational Skills
- Mac OS
- VPN
- VROL, MasterCard, EWS, Fiserv
Languages
Spanish
Native or Bilingual
Timeline
Fraud Investigation Analyst
Barclays
04.2022 - 09.2024
Customer Service Representative 3
Wells Fargo Bank
02.2014 - 02.2019
Main Bank Cage Cashier
Railroad Pass Hotel & Casino
06.2012 - 02.2014
Pantry Worker
Railroad Pass Hotel & Casino
02.2010 - 06.2012
Team Leader
Jack in the Box
11.2008 - 03.2009
Associate's degree in Criminal Justice -
ITT Technical Institute
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