Hi, I’m
Illianna Parada
Puyallup,WA
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
6
years of professional experience
Work History
HealthPoint
Front Office
07.2023 - 09.2023
Job overview
- Completed clerical tasks such as filing, copying, and distributing mail.
- Maintained and updated office records, both digital and physical.
- Maintain scheduling efficiency and accuracy per provider preferences
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Completed patient referrals to other medical specialists.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
Sound Truck and Trailer Repair
Parts Specialist
05.2022 - 07.2023
Job overview
- Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
- Tracked parts use and charged items to customer accounts for billing.
- Worked with vendors to place new orders, handle shortage and resolve defective parts issues.
- Stocked and managed stock of parts.
- Reached out to vendors outside usual network to find parts not available from traditional sources.
- Delegated work assignments based upon employee experience and strengths.
- Issued parts to technicians to complete customers' repairs.
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
- Negotiated policies and contracts with vendors to achieve optimal pricing and consistent availability.
- Maintained complete documentation and records of all purchasing activities.
- Computed and created purchase orders in Mitchell to monitor stock levels, verify purchase requisitions, and expedite customer orders.
HealthPoint
Front Office
06.2021 - 12.2021
Job overview
- Completed clerical tasks such as filing, copying, and distributing mail.
- Maintained and updated office records, both digital and physical.
- Maintain scheduling efficiency and accuracy per provider preferences
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Completed patient referrals to other medical specialists.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
3P Towing & Recovery
Front Office Manager Internship
11.2017 - 06.2021
Job overview
- Responsible for day-to-day front desk operations including ticket prioritization, answering phone lines in a timely manner, as well as technical support to staff and drivers
- Develop and maintain over 50 impound contracts
- Directly influence growth of client relations
- Gained knowledge of company policies, protocols and processes.
- Assisted with onboarding of new employees by providing training and development resources.
- Analyzed customer feedback to identify areas for improvement.
- Used company reports to analyze sales, gross profit and inventory activities.
- Sat in on disciplinary hearings to learn about conflict resolution in workplace.
- Significantly increased customer and employee satisfaction year-over-year and lowered employee turn-over rate by 100%
Coastal Farm and Ranch
Team Member (Seasonal)
11.2017 - 12.2017
Job overview
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Addressed and resolved customer complaints in polite and professional manner.
- Assisted with inventory counts and stocking of merchandise.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Assisted customers in selecting merchandise best suited to needs.
Tractor Supply Company
Team Member
05.2017 - 11.2017
Job overview
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Worked different stations to provide optimal coverage and meet production goals.
- Operated register to process payments and collect cash payment for order totals.
- Developed strong cooperative relationships with coworkers and managers.
- Assisted with inventory counts and stocking of merchandise.
- Trained new team members by relaying information on company procedures and safety requirements.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Assisted customers in selecting merchandise best suited to needs.
- Monitored and verified all merchandise was properly priced and labeled.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Observed packing operations to verify conformance to specifications.
Education
Rainier PhlebotomyEnumclaw, WA
Certificate from Phlebotomy
10.2022
Auburn Riverside High SchoolAuburn, WA
High School Diploma
06.2019
Skills
- Scheduling
- Administrative Support
- Processing Expenses
- Office Management
- Time Management
- Business Correspondence
- Referral Verification
- HIPAA Compliance
- Insurance Verification
- Medical Charting
- Medical Terminology
Timeline
Front Office
HealthPoint
07.2023 - 09.2023
Parts Specialist
Sound Truck and Trailer Repair
05.2022 - 07.2023
Front Office
HealthPoint
06.2021 - 12.2021
Front Office Manager Internship
3P Towing & Recovery
11.2017 - 06.2021
Team Member (Seasonal)
Coastal Farm and Ranch
11.2017 - 12.2017
Team Member
Tractor Supply Company
05.2017 - 11.2017
Rainier Phlebotomy
Certificate from Phlebotomy
Auburn Riverside High School
High School Diploma
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