Illian S. Madrid-Elizalde

Work History

Garden Grove Unified School District - Substitute

Garden Grove, CA

11.2021 - Current

Maintained organized files and stocked supplies to support team needs and maximize performance.
Provided clerical support to company employees by copying, faxing, and filing documents.
Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Provided clerical support, addressing routine, and special requirements.
Interacted with customers by phone, email, or in-person to provide information.
Responded to inquiries from callers seeking information.
Screened visitors and issued badges to maintain safety and security.
Welcomed office visitors and alerted staff to arrivals of scheduled appointments.

Anaheim Family YMCA

Euclid, Anaheim, CA

12.2018 - Current

As a group leader I supervised, coordinated, instructed, and managed groups of students.
In this role, I prepared group activities and daily schedules, delegate tasks, and ensured that the students cooperated and achieved their goals.
Attended staff development meetings and workshops and applied information from those events into daily activities.
Trained new team members by relaying information on company procedures and safety requirements.

Disneyland Resort

Anaheim, CA

03.2018 - Current

Worked closely with shift manager to solve problems and handle customer concerns.
Greeted customers entering store and responded promptly to customer needs.
Welcomed customers and helped determine their needs.
Helped customers complete purchases, locate items, and join reward programs.
Addressed customer needs and made product recommendations to increase sales.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Worked flexible schedule and extra shifts to meet business needs.
Answered questions about store policies and addressed customer concerns.
Tallied cash drawer at beginning and end of each work shift.
Used POS system to enter orders, process payments and issue receipts.
Operated cash register to record transactions accurately and efficiently.

WSS

Euclid, Anaheim, CA

03.2014 - 12.2018

Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Monitored workflow to improve employee time management and increase productivity.
Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
Evaluated employee performance and coached and trained to improve weak areas.
Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
Achieved results by working with staff to meet established targets.
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
Maintained compliance with company policies, objectives, and communication goals.
Developed and implemented customer service policies to enhance satisfaction.