Illian S. Madrid-Elizalde
Anaheim,CA
Summary
Dedicated office clerk with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
1
1
Language
Work History
Office Clerk
Garden Grove Unified School District - Substitute
Garden Grove, CA
11.2021 - Current
- Maintained organized files and stocked supplies to support team needs and maximize performance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support, addressing routine, and special requirements.
- Interacted with customers by phone, email, or in-person to provide information.
- Responded to inquiries from callers seeking information.
- Screened visitors and issued badges to maintain safety and security.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
Group Leader
Anaheim Family YMCA
Euclid, Anaheim, CA
12.2018 - Current
- As a group leader I supervised, coordinated, instructed, and managed groups of students.
- In this role, I prepared group activities and daily schedules, delegate tasks, and ensured that the students cooperated and achieved their goals.
- Attended staff development meetings and workshops and applied information from those events into daily activities.
- Trained new team members by relaying information on company procedures and safety requirements.
Cashier
Disneyland Resort
Anaheim, CA
03.2018 - Current
- Worked closely with shift manager to solve problems and handle customer concerns.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Addressed customer needs and made product recommendations to increase sales.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Answered questions about store policies and addressed customer concerns.
- Tallied cash drawer at beginning and end of each work shift.
- Used POS system to enter orders, process payments and issue receipts.
- Operated cash register to record transactions accurately and efficiently.
Supervisor
WSS
Euclid, Anaheim, CA
03.2014 - 12.2018
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Monitored workflow to improve employee time management and increase productivity.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Evaluated employee performance and coached and trained to improve weak areas.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Achieved results by working with staff to meet established targets.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Maintained compliance with company policies, objectives, and communication goals.
- Developed and implemented customer service policies to enhance satisfaction.
Education
High School Diploma -
08.2010 - 6 2014
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08.2014 - 9 2017
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08.2020 - Current
Skills
CommunicationProblem SolvingTime ManagementLeadershipTeamworkCreativityProject ManagementCustomer ServiceActive ListeningDecision MakingCritical thinking
Staff Management
Strategic planning
Performance improvement
Scheduling
Office administration
Office management
Mail handling
Conference planning
Employee training and development
Accomplishments
- CPR/FIRST AID
- ROP NORTH OC: Careers with
- Children Preschool Assistant
Timeline
Office Clerk - Garden Grove Unified School District - Substitute
11.2021 - Current
Santa Ana College - ,
08.2020 - Current
Group Leader - Anaheim Family YMCA
12.2018 - Current
Cashier - Disneyland Resort
03.2018 - Current
Fullerton College - ,
08.2014 - 9 2017
Supervisor - WSS
03.2014 - 12.2018
Loara High School - High School Diploma,
08.2010 - 6 2014