ILLIYAS TEKLEMARIAM

• Ensured a safe environment for patients by adhering to infection control procedures and proper equipment handling techniques.
• Conducted comprehensive patient assessments, gathering vital signs, medical histories, and presenting symptoms for accurate diagnosis.
• Helped maintain a clean clinical environment through regular equipment sterilization procedures, reducing the risk of infections or complications.
• Improved patient satisfaction with compassionate bedside manner and clear communication skills.
• Excellent verbal and written communication skills-
• Proficient in EPIC and Microsoft Office Suite (Word, Excel, PowerPoint).
• Ability to handle multiple tasks and prioritize effectively
• Strong problem-solving and decision-making abilities
• Exceptional customer service and interpersonal skills
• Attention to detail and ability to maintain confidentiality
• - Managed incoming calls, screened and directed them to the appropriate departments.
• - Managed inventory of office supplies and placed orders as needed.

• Supported incident reporting systems that facilitated effective data collection, analysis, and tracking of trends related to patient safety issues.
• Supports the nursing staff by providing direct observation of patients.
• Prommoted patient satisfaction by assisting with daily living needs such as bathing, dressing and exercising.
• Organized games and other activities to engage patients and offer mental stimulation.

• Promoted adherence to facility policies and procedures by modeling professional behavior at all times, ensuring consistent standards across the workplace.
• Ensured timely administration of medications and treatments as directed by medical professionals, promoting patient health and wellbeing.
• Monitored vital signs and reported any abnormal findings promptly to nursing staff, facilitating early intervention when necessary.
• Demonstrated effective problem-solving abilities in addressing challenges encountered during routine care provision or emergency situations.

• Welcomed each new arrival pleasantly and confirmed reservations and identification.
• Collected room
• Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
• Collaborated with team members to handle guest requirements from check-in through check-out.

deposits, fees and payments.

• Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
• Collaborated with team members to handle guest requirements from check-in through check-out.
• Collected room deposits, fees and payments.

• Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
• Greeted new customers, discussed specials and took drink orders.
• Kept server areas clean and stocked to increase efficiency while working tables.
• Stayed up-to-date on menu changes to help customers make food choices.