Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Illyasviel Braus

Middleton

Summary

Dynamic and results-oriented Senior Representative with a proven track record at Synchrony, excelling in underwriting and customer service. Expertise in systems software and exceptional problem-solving abilities contribute to enhanced customer loyalty and satisfaction. Recognized for top performance, with a strong focus on issue resolution that drives annual revenue growth. Eager to leverage these skills within a collaborative team environment to achieve shared success.

Overview

6
6
years of professional experience

Work History

Senior Representative, Underwriter

Synchrony
09.2022 - Current
  • Provide on the spot training for installment dealers on all aspects of the programs.
  • $80,000 lending authority
  • Review credit applications and relay credit decisions to secured installment & revolving merchants.
  • Assist dealers with troubleshooting and navigating Business Center.
  • Consistently exceeds department metrics: productivity, schedule adherence, call & deal quality.
  • Understanding credit files & scores for review of approval & denials of application decisions.

Customer Service Representative

Synchrony
02.2021 - 09.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Met customer call guidelines for service levels, handle time and productivity.

Assistant Manager/Delivery Driver

Dominos's Pizza
Rapid City
04.2019 - 10.2020
  • Communicated regularly with customers to gain insights into their needs.
  • Implemented quality control measures to uphold company standards.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Assigned work and monitored performance of project personnel.

Education

High School Diploma -

West Potomac High School
Alexandria, VA
06.2004

Skills

  • Credit analysis
  • Risk assessment
  • Loan underwriting
  • Customer relationship management
  • Performance metrics
  • Problem solving
  • Multi-task management
  • Billing adjustments and refunds
  • Call center procedures
  • Customer service
  • Time management
  • Excellent communication
  • Attention to detail

Accomplishments

  • Top performer

Timeline

Senior Representative, Underwriter

Synchrony
09.2022 - Current

Customer Service Representative

Synchrony
02.2021 - 09.2022

Assistant Manager/Delivery Driver

Dominos's Pizza
04.2019 - 10.2020

High School Diploma -

West Potomac High School

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