Illynne Lammers. RN
San Mateo,California
Summary
To become a team member of a solid, stable, and reputable company. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Persistent leader eager to lead and grow organizations. Skilled in strategic planning, problem-solving, and communication with good understanding of business principles, project management and team leadership. Collaborative with relentless work ethic.
Overview
17
17
years of professional experience
Work History
Executive Director of Operations
Heartland Hospice
Santa Clara/Burlingame
11.2023 - Current
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Implemented business strategies (SIA, last days of life) increasing revenue, and effectively targeting new markets
- Established clear expectations for team members, promoting accountability for delivering exceptional results within designated timelines.
- Increased employee retention through improvements in leadership and development.
Senior Administrator
Promedica Hospice
Santa Clara/Burlingame
06.2022 - 10.2023
- Conducted regular performance evaluations for staff members, providing constructive feedback and setting clear expectations for future development.
- Generated reports to suggest corrective actions and process improvements.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Kept office operations running smoothly by providing effective leadership and administrative skills.
- Completed forms and reports to facilitate admission, transfer or discharge.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Hold staff accountable, resulting in less overtime
- PPD for Durable Medical Equipment and supplies are within target goal.
- Increased admissions - Medicare patients with first-benefit period
Vice President of Clinical Operations and New Ventures
Impact Healthcare
California, Utah, Oregon
01.2022 - 05.2022
- Developed and implemented new strategies and policies in collaboration with executive partners to establish and achieve long-term business objectives, providing company with strong and sustainable organizational leadership.
- Directed market expansions to propel business forward, meet changing customer needs.
- Increased company growth through collaboration with sales and marketing departments, resulting in the opening of a new agency in the San Jose area.
Executive Director
Impact Healthcare
San Francisco And Hayward, Ca
08.2021 - 12.2021
- Implemented innovative marketing strategies to raise brand awareness and drive revenue growth.
- Monitored compliance with laws and regulations to protect organization from legal liabilities and penalties.
- Created succession plans to provide continuity of operations during leadership transitions.
- Established performance benchmarks for each department in alignment with the organization''s strategic priorities.
Administrator RN
Kindred at Home - Hospice Care
San Jose, CA
12.2020 - 07.2021
- Implemented data-driven decision-making processes, leading to more informed business choices.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Troubleshot employee concerns and recommended corrective actions to resolve issues.
- Corrected survey deficiencies - conditional findings
Clinical Director of Acquisition - Impact Support (Home Health and Hospice)
Impact Healthcare
California And Utah
09.2018 - 12.2020
- Assists and functions as a support for multiple agencies in crisis, increases census, provides care directly/indirectly, trains management and staff with process and clinical skills
- Able to take on different roles depending on needs.
- Spearheaded and implemented new projects to expand scope of engagement.
- Directed crisis intervention services when necessary; provided support during critical incidents, and ensured the well-being of all involved parties.
Director of Patient Care Services (Hospice)
Los Robles/Impact Healthcare
Southern California
10.2017 - 08.2018
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Spearheaded and implemented new projects to expand scope of engagement.
- Championed patient-centered care initiatives, leading to increased patient satisfaction scores.
- Mentored nursing staff in professional development, promoting a culture of lifelong learning within the department.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Participated in interdisciplinary teams for continuous improvement of hospital services, resulting in better coordination of care between departments.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Oversaw recruitment, hiring, and onboarding processes for new employees, ensuring a consistently high level of talent within the team.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Identified issues, analyzed information and provided solutions to problems.
Director of Patient Care Services (Hospice)
Crossroads Home Health & Hospice Impact Healthcare
San Francisco, CA
01.2016 - 09.2017
- Spearheaded and implemented new projects to expand scope of engagement.
- Mentored nursing staff in professional development, promoting a culture of lifelong learning within the department.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Oversaw recruitment, hiring, and onboarding processes for new employees, ensuring a consistently high level of talent within the team.
Nurse Manager (Agency) - Home Health
Kaiser Permanente
Oakland, CA
11.2015 - 12.2016
- Coordinates facility response to member/family complaints or concerns
- Ensures that resolution of complaints/concerns is documented in accordance with facility policy, state/federal regulations, or industry standards of practice
- Coordinates and oversees staff daily assignments
- Ensures staff provides the highest quality of care and are performing in compliance with skilled nursing facility regulations, the Nurse Practice Act, federal, state, and local requirements
- Monitors quality of care delivered
- Collaborates with all departments throughout the medical center, especially when resolving member concerns/complaints
- Inservices staff as needed.
Director of Patient Care Services (Hospice/Palliative)
Sutter Care at Home
San Mateo, CA
01.2015 - 11.2015
- Coordination with appropriate management personnel and affiliate departments and committees
- Develops standards that ensure safe and effective services to clients and families
- Monitors caseloads and provides leadership
- Monitors clinical record review process
- Case coordination oversight
- Develops parameters, establishes best practices, and teaches field nurses the agency standards
- Consults with physicians in matters relating to patient care services.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked well in a team setting, providing support and guidance.
- Paid attention to detail while completing assignments.
- Cultivated interpersonal skills by building positive relationships with others.
Case Manager/Triage Nurse (Hospice)
Mission Home Health & Hospice
08.2014 - 12.2014
- Responsible for coordinating and providing hospice services to patients who are terminally ill and their families, complying with the agency policies and procedures
- Provides care under the direction of the attending physician and the Hospice Director.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
Director of Nursing
CalCare Home Health and Hospice
Daly City, Ca
07.2012 - 01.2014
- Developed positive employee relations, incentives, and recognition programs to promote teamwork and mutual respect.
- Implemented interdisciplinary rounding practices to streamline communication among healthcare providers involved in patient care.
- Built and maintained positive working relationships with physicians and staff to support seamless healthcare operations.
- Collaborated with staff, management, and external groups to coordinate patient care.
- Planned and assigned workload to nursing staff to direct patient care.
Nurse Manager (Med/Surg/Tele, PICC Team)
Kaiser Permanente
San Francisco, CA
07.2007 - 06.2012
- Reduced hospital readmission rates with proactive discharge planning and thorough patient education.
- Evaluated patient histories, complaints, and current symptoms.
- Evaluated emerging healthcare technologies to determine their potential benefits for improving nursing practice.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Supervised, directed, and motivated high-quality performance from nursing staff.
- Worked at least 20 hours per month as a floor nurse to maintain clinical proficiency.
Education
Bachelor of Science - Family Nurse Practitioner - Bridge Program
Boston College
Boston, MA01.2001
Associate of Science - Nursing
College of St, Mary
Omaha, Nebraska01.1997
Skills
- Administrative Staff Supervision
- CPR/AED
- Performance Metrics
- Medicare Compliance
- Healthcare management
- Clinical Leadership
- Patient education and counseling
- Quality Improvement
- Staff Management
- Staff Supervision
Personal Information
Title: Registered Nurse
Timeline
Executive Director of Operations
Heartland Hospice
11.2023 - Current
Senior Administrator
Promedica Hospice
06.2022 - 10.2023
Vice President of Clinical Operations and New Ventures
Impact Healthcare
01.2022 - 05.2022
Executive Director
Impact Healthcare
08.2021 - 12.2021
Administrator RN
Kindred at Home - Hospice Care
12.2020 - 07.2021
Clinical Director of Acquisition - Impact Support (Home Health and Hospice)
Impact Healthcare
09.2018 - 12.2020
Director of Patient Care Services (Hospice)
Los Robles/Impact Healthcare
10.2017 - 08.2018
Director of Patient Care Services (Hospice)
Crossroads Home Health & Hospice Impact Healthcare
01.2016 - 09.2017
Nurse Manager (Agency) - Home Health
Kaiser Permanente
11.2015 - 12.2016
Director of Patient Care Services (Hospice/Palliative)
Sutter Care at Home
01.2015 - 11.2015
Case Manager/Triage Nurse (Hospice)
Mission Home Health & Hospice
08.2014 - 12.2014
Director of Nursing
CalCare Home Health and Hospice
07.2012 - 01.2014
Nurse Manager (Med/Surg/Tele, PICC Team)
Kaiser Permanente
07.2007 - 06.2012
Bachelor of Science - Family Nurse Practitioner - Bridge Program
Boston College
Associate of Science - Nursing
College of St, Mary
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