Ilma Velez
North Bergen,NJ
Summary
Adept at fostering safety and well-being, my tenure at Holy Name University honed my empathy and communication, showcasing my ability to manage and motivate teams effectively at Burger King. Leveraging skills in conflict resolution and time management, I excel in creating nurturing environments and enhancing customer satisfaction, underpinned by a strong work ethic and reliability.
Overview
8
8
years of professional experience
Work History
Sitter
Holy Name University
03.2018 - 06.2023
- Monitored and ensured the safety and well-being of patients.
- Provided compassionate and attentive care to patients.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Developed and maintained courteous and effective working relationships.
Manager
Burger King
05.2015 - 12.2018
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
Sitter
Pride Health Care
11.2017 - 03.2019
- Demonstrated empathy and kindness to display positive character traits.
- Fostered emotional well-being in adults by providing a nurturing, supportive, and engaging atmosphere.
- Provided overnight care for families on an as-needed basis, ensuring a secure environment while parents were away from home.
- Enhanced adult safety by closely monitoring activities and maintaining a clean, hazard-free environment.
- Managed challenging behaviors through positive reinforcement strategies and clear expectations for appropriate conduct.
- Employed positive reinforcement methods to encourage good behavior.
- Implemented effective time management techniques to balance multiple responsibilities such as meal preparation, laundry services, and light housekeeping duties alongside childcare tasks.
- Developed strong relationships with families by providing consistent communication about children''s progress and behavior.
- Offered age-appropriate, fun, and educational activities for children ranging in age from six weeks to sixth grade.
Education
Physical Therapy Assistant - Physical Therapy
Union County College
Cranford, NJ09.2017
High School Diploma - Arts
Thomas Jefferson Art’s Academy
Elizabeth, NJ06.2016
Skills
- Patience and empathy
- Reliability and punctuality
- Positive reinforcement
- Meal preparation
- Special needs care
- Safety consciousness
- Age-appropriate activities
- Language skills
- Hygiene maintenance
- Technology proficiency
- Nutrition awareness
- Problem-solving
- Strong work ethic
- Time management
- Attention to detail
- Multitasking and organization
- Reliability
- Dependability
- Housekeeping
- Maintaining safe environment
- Meal and snack times
- Conflict resolution
Timeline
Sitter
Holy Name University
03.2018 - 06.2023
Sitter
Pride Health Care
11.2017 - 03.2019
Manager
Burger King
05.2015 - 12.2018
Physical Therapy Assistant - Physical Therapy
Union County College
High School Diploma - Arts
Thomas Jefferson Art’s Academy
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