Ilmana Turajlic
Assistant Store Leader
Manitowoc,WI
Summary
Dynamic leader with a proven track record at Kwik Trip Inc., skilled at enhancing store performance through data-driven decision-making and cultivating a highly motivated retail team. Excelled in building strong customer relationships and fostering teamwork, leading to significant improvements in customer satisfaction. Demonstrated ability to handle multiple tasks efficiently in fast-paced environments. Recognized for a proactive approach in identifying and addressing issues, with a focus on optimizing processes and supporting team objectives.
Overview
14
14
years of professional experience
Work History
Assistant Store Leader
Kwik Trip Inc.
11.2010 - Current
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Supported the recruitment, hiring, training, and motivation of the retail team to ensure adequate staffing and team effectiveness.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Performed regular store walk throughs to identify operational issues and ensure shelves were well-stocked by ordering necessary products, proactively addressing any factors that could negatively impact guest experience and store performance.
- Trained new team members on store policies, procedures, and sales techniques for improved performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.
Education
Bachelor of Science - Retail Merchandising And Management
University of Wisconsin Stout
Menomonie, WI 05.2001 -
Skills
Customer Service
Store Operations
Customer Relationships
Cultivating Teamwork and Leadership
Staff Management
Recruiting and Hiring
Employee Scheduling
Team Development
Policy Enforcement
Loss Prevention
Task Delegation
Languages
Bosnian
Native or Bilingual
Timeline
Assistant Store Leader
Kwik Trip Inc.
11.2010 - Current
Bachelor of Science - Retail Merchandising And Management
University of Wisconsin Stout
05.2001 -
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