Isaac SiJohn
Spokane,WA
Summary
Results-oriented IT Technician with a proven track record of exceeding client expectations through effective fault resolution and complaint management. Strong multitasking and time management skills contribute to delivering exceptional customer service experiences. Committed to enhancing organizational efficiency through collaboration and problem-solving under pressure.
Overview
5
5
years of professional experience
Work History
IT Technician II
Spokane Tribe Casino
Spokane, WA
05.2022 - Current
- Developed innovative solutions to enhance team performance and outcomes.
- Maintained comprehensive knowledge of products and services.
- Performed basic network troubleshooting and maintenance activities.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Used Active Directory to automate settings and changes to end-user computers, drive mappings and desktop configurations.
- Configured computers to network drivers and connected to printers and other peripheral equipment.
- Configured switches according to organizational specifications.
- Installed and configured hardware and software for casino systems.
- Provided technical support for system issues to staff and guests.
- Monitored service requests to ensure timely and satisfactory resolution.
- Acted as primary contact during technical faults and security incidents.
- Documented repair processes to streamline future technical support actions.
- Conducted maintenance checks on systems to prevent disruptions.
- Updated software with patches and installations to secure user systems.
- Created user accounts, set up permissions, and monitored system security.
- Participated in weekly meetings with other IT staff members in order to discuss new projects, technologies, or strategies for improving efficiency within the department.
- Referred major hardware or software problems, or defective products, to vendors or technicians for service with solution documentation that resolved the issue.
- Set up user profiles on local machines according to established standards.
- Maintained inventory of tools and replacement parts for efficient repairs.
- Educated clients on proper device maintenance and usage practices.
- Troubleshooted and repaired hardware components, such as motherboards, hard drives, RAM, CPUs, and video cards.
EVS Attendant
Spokane Tribe Casino
Spokane, WA
12.2021 - 05.2022
- Provided excellent customer service when interacting with customers or colleagues.
- Executed thorough cleaning of bathrooms, including floors and surfaces, to ensure hygiene standards.
- Monitored and replenished cleaning supply inventory to maintain operational efficiency.
- Operated industrial cleaning equipment for efficient completion of custodial tasks.
- Reported maintenance issues and service needs to management for prompt resolution.
- Ensure hazardous materials are disposed of correctly per regulations.
- Maintained organized facilities by dusting furniture and wiping surfaces to promote professionalism.
- Handled hazardous chemicals safely, ensuring proper labeling and storage procedures were followed.
- Set up and removed meeting furniture and equipment to facilitate special events efficiently.
- Maintained cleanliness in gaming areas and guest facilities throughout the casino.
- Operated cleaning equipment to ensure thorough sanitation of high-traffic areas.
- Remove snow from sidewalks using shovels or snow blowers when needed.
- Pulled chewing gum from undersides of tables, desks, chairs and various other fixtures, discarding gum and sanitizing area.
- Collaborated with team members to complete daily cleaning tasks promptly.
- Maintained cleanliness in assigned areas using appropriate cleaning methods.
Temp Worker
Spokane Tribe Casino
Spokane, WA
11.2021 - 12.2021
- Carried out individual work in various capacities to promote business and achieve assigned goals.
- Developed and established professional working relationships with staff from various levels both within and outside department.
- Loaded and unloaded materials onto or from pallets, trays, racks and shelves by hand.
- Worked hard to learn required tasks quickly to maximize performance.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Looked for ways to go above and beyond job requirements.
- Upheld high standards of productivity and quality in operations.
- Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
- Assisted newly hired team members by explaining company procedures and safety requirements.
- Improved knowledge and productivity through continuous education and learning from senior team leaders.
Maintenance Worker
Ruby hotel
Spokane, WA
08.2021 - 11.2021
- Identified problems during daily work inspections and addressed concerns.
- Maintained clear and safe workspace areas to meet OSHA standards.
- Notified management about necessary repairs or professional service needs for building operating systems.
- Maintained compliance with internal and regulatory safety standards.
- Followed correct procedures for handling, transporting and disposing of new and recycled materials.
- Repaired equipment and machinery, performing maintenance according to updated industry standards.
- Examined alarm systems and portable fire extinguishers for physical damage requiring repair.
- Inspected heating, ventilation and air-conditioning systems for efficiency to help maintain good indoor air quality.
- Changed air conditioning filters to improve indoor air quality and help HVAC system perform properly.
- Repaired minor carpentry, electrical and plumbing issues to return equipment to functionality.
- Removed snow from sidewalks, driveways and parking areas.
- Cleaned vents and replaced filters to verify proper air flow.
- Operated hand tools and power tools to make minor maintenance repairs and maintain grounds and walks.
- Collaborated with team members to assess equipment performance needs.
- Read work orders or received instructions from supervisors or homeowners to determine work requirements.
- Collaborated with housekeeping staff to address maintenance issues promptly.
- Maintained hotel facilities by performing routine inspections and repairs.
- Carried out minor painting jobs around the facility as required.
- Disassembled malfunctioning machines using appropriate tools and replaced defective components with new ones.
- Calculated required materials needed based on field measurements or work orders.
Home Renovator
Freelance
Spokane, Washington
06.2021 - 08.2021
- Completed home renovation projects, from design to implementation.
- Performed demolition of existing walls, floors, and ceilings to prepare for new construction.
- Laid tile flooring or backsplashes in kitchens and bathrooms following manufacturer instructions.
- Measured and cut materials to fit specific dimensions for remodeling projects.
- Removed old fixtures such as sinks, toilets and bathtubs to replace with new ones.
- Repaired damaged surfaces including drywall, plaster or other wall finishes.
- Cut lumber and drywall to specified sizes with power saws and hand tools.
- Constructed frames for walls, ceilings and floors using wood components.
- Inspected existing structures prior to renovation work to identify areas requiring repair or replacement.
- Worked independently on projects and tasks within carpentry team.
- Renovated kitchens and bathrooms using customer specifications and design plans.
- Installed cabinets, countertops, and fixtures with precision and attention to detail.
- Collaborated with subcontractors to ensure project timelines and quality standards.
Security Officer
Coeur d’Alene casino and resort
Worley, ID
01.2021 - 06.2021
- Maintained a visible presence on the casino floor to deter any potential criminal activity.
- Responded quickly to emergency situations such as fights or medical emergencies.
- Escorted high-value patrons through the casino when requested by management.
- Enforced security regulations and escorted non-compliant individuals to private areas for processing.
- Maintained accurate logs of all security related activities.
- Guarded restricted areas to prevent unauthorized entry.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
- Warned persons of rule infractions or violations and evicted violators from premises.
- Inspected parking lot to verify parking permits and towed unauthorized vehicles.
- Monitored premises and recorded activity in daily officer reports.
- Verified photo IDs and tickets to allow guests passage.
- Assessed fire detectors and alarm systems to prevent and address issues.
- Addressed problems quickly and reported clear information while working under minimal supervision.
- Responded to accidents and administered first aid to individuals.
- Warned violators of rule infractions and expelled people continuously engaging in suspicious or criminal acts.
- Surveyed property to prevent and identify vandalism or disarmed alarm systems.
- Completed incident reports to record security or loss prevention incidents.
- Reported safety hazards for remediation response.
- Collaborated with law enforcement during investigations and emergency situations.
- Monitored cash transactions and ensured that all gaming regulations were followed at all times.
- Utilized radio communication systems for effective communication between other security personnel and departments.
Delivery Truck Helper
UPS
Spokane, WA
11.2020 - 12.2020
- Utilized hand truck or dolly as needed for heavy package delivery.
- Delivered packages safely and efficiently to residential and commercial locations.
- Communicated with dispatch to coordinate route adjustments as needed.
- Loaded and unloaded packages, ensuring proper handling during transit.
- Collected signatures upon delivery, confirming receipt of goods accurately.
- Received daily delivery instructions and route assignments from dispatch.
- Cleaned interior and exterior of delivery vehicle at end of shift as needed.
- Verified accuracy of items loaded onto truck against shipping documents.
- Communicated with customers regarding delivery schedules and expectations.
- Organized packages for timely delivery to various locations.
- Collaborated with team members to streamline delivery processes.
- Used scanners to track parcel information, condition or receipt.
- Placed bins, carts and containers in convenient locations to assist with loading efficiency.
- Used digital database to keep records of units and stock moved.
Landscaper
Freelance
Spokane, Washington
08.2020 - 10.2020
- Operated lawn care equipment to efficiently maintain landscapes and gardens.
- Installed plants and flowers according to design specifications for aesthetic appeal.
- Assisted with installation and maintenance of irrigation systems for optimal water management.
- Mixed and applied fertilizers to promote healthy plant growth.
- Utilized hand tools, power equipment, and trucks for diverse landscaping projects.
- Moved soil, dug holes, and planted trees, shrubs, and flowers as required.
- Trimmed hedges and bushes into desired shapes using pruning shears or hedge trimmers.
- Communicated effectively with clients regarding project timelines and expectations.
Education
Intro To SQL/Manipulation of Data - Database Management
Code Cademy
10-2025
Toatl Comptia A+ Core 1 (220-1101) Course + Exam - Information Technology
Udemy
Spokane, WA09-2024
Intro To Cyber Security - Information Technology
Networking Academy Cisco Security
Spokane, WA04-2024
Comptia A+ 1000 Part 2 - IT Troubleshooting Specialist
Alison
02-2024
Defensive Tactics: Handcuffing And Restraint - Security
Coeur D'alene Casino And Resort
01-2021
Pepper Spray Deployment And Tactics - Security
Coeur D'alene Casino And Resort
01-2021
De-Escalation And Restraint Training - Security
Coeur D'alene Casino And Resort
01-2021
High School Diploma -
Ferris High School
Spokane, WA06.2020
Skills
- Collaborative Team Player
- Attention to Detail
- Critical thinking
- Positive and Upbeat
- Highly professional
- IT documentation
- Software installation
- Network troubleshooting
- User training
- Maintenance & repair
Timeline
IT Technician II
Spokane Tribe Casino
05.2022 - Current
EVS Attendant
Spokane Tribe Casino
12.2021 - 05.2022
Temp Worker
Spokane Tribe Casino
11.2021 - 12.2021
Maintenance Worker
Ruby hotel
08.2021 - 11.2021
Home Renovator
Freelance
06.2021 - 08.2021
Security Officer
Coeur d’Alene casino and resort
01.2021 - 06.2021
Delivery Truck Helper
UPS
11.2020 - 12.2020
Landscaper
Freelance
08.2020 - 10.2020
High School Diploma -
Ferris High School
Intro To SQL/Manipulation of Data - Database Management
Code Cademy
Toatl Comptia A+ Core 1 (220-1101) Course + Exam - Information Technology
Udemy
Intro To Cyber Security - Information Technology
Networking Academy Cisco Security
Comptia A+ 1000 Part 2 - IT Troubleshooting Specialist
Alison
Defensive Tactics: Handcuffing And Restraint - Security
Coeur D'alene Casino And Resort
Pepper Spray Deployment And Tactics - Security
Coeur D'alene Casino And Resort
De-Escalation And Restraint Training - Security
Coeur D'alene Casino And Resort