Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ilon A Solomon

Homestead,FL

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

16
16
years of professional experience

Work History

Lead Customer Service Representative

Assurant
03.2019 - 03.2024
  • Provided exceptional customer service by answering customer inquiries and resolving complaints
  • Enhanced customer satisfaction by efficiently resolving complex issues and providing timely solutions.
  • Collaborated with cross-functional teams to ensure seamless communication and coordination for customer inquiries.
  • Decreased average call time through effective problem-solving techniques and clear communication with customers.
  • Improved first-call resolution rates by implementing troubleshooting guides for common issues faced by customers.
  • Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
  • Analyze and resolve customer and clients concerns efficiently.
  • Ensured all customer complaints were addressed promptly, resulting in a significant reduction in escalations.

Security Officer

Magic City Casino
08.2017 - 03.2019
  • Checked for safety hazards and took corrective action when necessary.
  • Monitored surveillance cameras and responded to suspicious activity.
  • Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
  • Confirmed visitor identification prior to granting entry into the building.
  • Maintained accurate logs of all security related activities.
  • Provided escorts for visitors as needed throughout the facility.
  • Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
  • Assisted with crowd control during large events held at the facility.
  • Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
  • Operated communication systems between officers stationed throughout the facility.
  • Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.

Telemarketing Representative

Alorica
06.2016 - 08.2017
  • Enhanced product knowledge by participating in ongoing training sessions and staying informed on industry trends.
  • Successfully diffused difficult situations with dissatisfied customers using empathy-driven problem-solving tactics that prioritized client satisfaction.
  • Achieved high customer retention rates through diligent follow-up procedures, ensuring continued patronage from satisfied clientele.
  • Retained existing clients by addressing concerns promptly and finding solutions tailored to their specific needs.
  • Built rapport with customers quickly, establishing trust and fostering long-term relationships for repeat business.
  • Maintained high call volume by managing time efficiently and adhering to daily targets.
  • Completed daily and weekly sales reporting using assigned tools.

Walmart Superstore

Cashiers
05.2012 - 08.2015
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Maintained updated knowledge through continuing education and advanced training.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Identified needs of customers promptly and efficiently.

Tax Representative

Jackson Hewitt
01.2008 - 04.2008
  • Prepared and reviewed tax returns for individuals, partnerships, corporations and trusts.
  • Identified potential deductions to minimize clients' tax liabilities.
  • Researched federal, state, and local laws to ensure compliance with regulations.
  • Reviewed prior year's returns for accuracy and completeness before submitting them.
  • Assisted customers with any questions they had about their taxes or filing status.
  • Filed electronically through approved software programs.
  • Used tax form instructions and tables to complete tax forms.

Education

High School Diploma -

American Academy Of Pincrest
Miami Fl

Skills

  • Team Member Training
  • Work Prioritization
  • MS Office Applications
  • Customer Service
  • Problem-Solving
  • Attention to Detail
  • Quality Control
  • Understanding Customer Needs
  • Teamwork and Collaboration
  • Customer Support

Timeline

Lead Customer Service Representative

Assurant
03.2019 - 03.2024

Security Officer

Magic City Casino
08.2017 - 03.2019

Telemarketing Representative

Alorica
06.2016 - 08.2017

Walmart Superstore

Cashiers
05.2012 - 08.2015

Tax Representative

Jackson Hewitt
01.2008 - 04.2008

High School Diploma -

American Academy Of Pincrest

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Ilon A Solomon