Summary
Overview
Work History
Education
Skills
Certification
Volunteer Work
Timeline
Generic

Ilona Bimle

Orange Park,FL

Summary

Experienced Human Resources Manager and Security Auditor with a proven track record at McDonald’s, specializing in employee relations, cash and safety audits, investigations, conflict resolutions, regulatory compliance and payroll. Expert in streamlining HR processes and enhancing payroll management. Demonstrated ability to resolve conflicts with discretion and improve operational efficiency. Skilled in staff management and training, ensuring adherence to HR policies and fostering a positive work environment.

Overview

29
29
years of professional experience
1
1
Certification

Work History

Lead Barista

PJ’s Coffee of New Orleans
10.2024 - Current
  • Maintained accurate inventory counts to meet customer demands and sustain operations.
  • Utilized strong communication skills to foster a collaborative work environment among team members, resulting in increased productivity.
  • Consistently maintained a clean and organized workspace, adhering to health and safety regulations.
  • Resolved customer complaints quickly and professionally, maintaining positive relationships with patrons.
  • Enhanced customer satisfaction by providing efficient and personalized beverage preparation.
  • Created an inviting atmosphere within the coffee shop by consistently upholding cleanliness standards throughout the establishment.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.

Premium Services Senior Supervisor

Delaware North
09.2024 - Current


  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Monitored daily operations to ensure seamless service delivery, addressing any issues promptly.

Human Resources Manager

AZB Foods Dba McDonald’s
07.2017 - 12.2022
  • Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
  • Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
  • Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
  • Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
  • Maintained human resources regulatory compliance with local, state and federal laws.

Auditor

Oerther Foods Dba McDonald’s
08.2013 - 07.2017
  • Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.
  • Maintained confidentiality, handling sensitive information discreetly throughout all stages of the audit process.
  • Ensured compliance with regulatory requirements by performing regular audits and staying up-to-date on industry standards.
  • Streamlined audit processes, improving efficiency and reducing time spent on each audit engagement.
  • Planned and executed follow-up audits at appropriate intervals.
  • Followed established auditing processes to meet internal and regulatory requirements.
  • Increased internal control effectiveness through diligent evaluation of processes and providing recommendations for improvement.
  • Performed observations and evaluated supporting documents to supplement audit findings.
  • Conducted risk assessments to determine areas requiring increased focus during subsequent audits.
  • Ensured the integrity of financial reporting by verifying the accuracy of accounting records and reconciliations.

Pre-K Teacher

Good Samaritan Learning Center
02.2007 - 06.2013
  • Gave one-on-one attention to children while maintaining overall focus on entire group.
  • Promoted physical, academic, and social development by implementing diverse classroom and outside activities.
  • Implemented behavior modification strategies, resulting in improved self-regulation and classroom participation among students.
  • Educated students in foundational concepts such as shapes, numbers, and letters.

Assistant Restaurant Manager

Oerther Foods Dba McDonald’s
03.1996 - 07.2007
  • Supervised all areas of restaurant to keep it clean and well-maintained.
  • Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
  • Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
  • Enhanced customer satisfaction by addressing and resolving complaints promptly and professionally.
  • Kept restaurant compliant with all federal, state, and local hygiene and food safety regulations.
  • Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
  • Monitored restaurant operations and adjusted schedules to meet peak customer demand.
  • Pitched in to help host, waitstaff, and bussers during exceptionally busy times such as dinner hour.
  • Analyzed daily sales figures and developed strategies to increase sales.
  • Oversaw inventory control practices, reducing waste and maintaining optimal stock levels.

Education

University of Central Florida
Orlando, FL

Dr. Phillips High School
Orlando, FL

Skills

  • HR policies and procedures
  • Employee relations
  • Training and mentoring
  • Records management
  • Human resources operations
  • Payroll administration
  • Compliance management
  • Onboarding and orientation
  • Staff management
  • Recordkeeping practices
  • Payroll coordination
  • Policy enforcement
  • Customer relations management
  • Problem resolution

Certification

  • Serv Safe Manager Certified
  • Serv Safe Alcohol Certified
  • Serv Safe Procoter
  • Certified Teacher in Early Childhood Development
  • Florida Notary Public

Volunteer Work

Eagle Landing HOA Board of Directors Member

Timeline

Lead Barista

PJ’s Coffee of New Orleans
10.2024 - Current

Premium Services Senior Supervisor

Delaware North
09.2024 - Current

Human Resources Manager

AZB Foods Dba McDonald’s
07.2017 - 12.2022

Auditor

Oerther Foods Dba McDonald’s
08.2013 - 07.2017

Pre-K Teacher

Good Samaritan Learning Center
02.2007 - 06.2013

Assistant Restaurant Manager

Oerther Foods Dba McDonald’s
03.1996 - 07.2007

University of Central Florida

Dr. Phillips High School

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