Summary
Overview
Work History
Education
Skills
Additional Information
State
Zip
City
Timeline
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Ilona Dickson

Dallas,TX

Summary

Customer-oriented transportation team member with proven safety skills and impeccable driving history. Log daily activities, coordinate customer documentation and collect payments to meet recordkeeping requirements. Skillfully plan efficient daily routes to meet customer needs and maximize delivery schedules. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

15
15
years of professional experience

Work History

Delivery Driver

Instacart
03.2021 - Current
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
  • Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
  • Maintained strong relationships with clients through proactive communication and personalized service.
  • Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.

Guest Service Representative

Wind creek
02.2021 - 01.2022
  • Enhanced guest satisfaction by providing exceptional customer service at the front desk.
  • Streamlined check-in and check-out processes for increased efficiency and guest convenience.
  • Assisted guests with reservation modifications, resolving any issues promptly and professionally.
  • Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
  • Handled payment transactions accurately, maintaining proper cash handling procedures at all times.

Learning Ambassador

Amazon Woot inc.
09.2017 - 02.2021
  • Training in various areas of the warehouse, coaching and assisting associates.
  • Collaborated with colleagues to develop interdisciplinary units that reinforced key concepts across multiple subjects.
  • Participated in ongoing professional development opportunities to stay current on best practices in education and continually refine teaching skills.
  • Developed and implemented lesson plans to reinforce learning concepts and skills.
  • Organized and stocked merchandise to keep necessary levels for sales demand.

Bartender

Roc Drinks inc.
04.2012 - 05.2017
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
  • Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.

Server

Lone Star Steakhouse
03.2009 - 06.2011
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maximized table turnover rate by efficiently managing reservations and seating arrangements.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.

Education

GED -

H Councill Trenholm State Technical College
Montgomery, AL
10.2013

Skills

  • Delivery Driver Experience
  • Warehouse Experience
  • Order Picking
  • Customer service
  • Shipping & Receiving
  • Packaging
  • Pallet Jack
  • Restaurant experience
  • Bartending
  • Equipment Operation
  • Mileage Tracking
  • Product Promotion

Additional Information

Customer service for 10+ years

State

TX

Zip

75243

City

Dallas

Timeline

Delivery Driver

Instacart
03.2021 - Current

Guest Service Representative

Wind creek
02.2021 - 01.2022

Learning Ambassador

Amazon Woot inc.
09.2017 - 02.2021

Bartender

Roc Drinks inc.
04.2012 - 05.2017

Server

Lone Star Steakhouse
03.2009 - 06.2011

GED -

H Councill Trenholm State Technical College

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Ilona Dickson