ILona Kimble
New Orleans,LA
Summary
With over two decades at Wal Mart, I've honed skills in inventory management and customer relations, significantly enhancing operational efficiency and customer satisfaction. My leadership in diverse roles, from Deli Manager to Frozen Food Manager, showcases a proven track record in employee supervision and fostering team collaboration, driving store success.
Overview
30
30
years of professional experience
Work History
Deli Mgr. (2yr),Frozen Food Mgr. (21yrs),meat Mgr.
Wal Mart
12.1999 - 01.2025
- Managed supply chain functions for deli supplies, ingredients and merchandise.
- Maintained an organized workspace, facilitating efficient workflow and reduced preparation time.
- Reduced food waste by closely monitoring product freshness and implementing proper rotation practices.
- Trained, supervised and evaluated deli staff to align compliance with health and safety regulations.
- Addressed customer concerns promptly and professionally, resolving issues to their satisfaction.
- Trained new team members on deli, frozen, and meat department procedures, ensuring consistency in product quality and service levels.
- Ensured a safe work environment by enforcing strict adherence to health and safety regulations.
- Worked closely with other department managers to improve cross-functional collaboration within the store.
- Collaborated with store management to achieve overall operational goals, contributing to store success.
- Established effective communication channels between team members, fostering a positive work environment and enhancing teamwork capabilities.
- Conducted regular performance evaluations of staff members, offering constructive feedback for improvement opportunities.
- Addressed any maintenance issues within the department promptly, ensuring proper functioning of equipment.
- Maintained cleanliness standards throughout the department, ensuring compliance with health regulations.
- Enhanced customer satisfaction with timely product restocking and maintaining organized freezer displays.
- Provided exceptional customer service through prompt assistance, addressing concerns, and offering recommendations on frozen food selections.
- Stayed informed about industry trends by attending trade shows or reading relevant publications.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Defined clear targets and objectives and communicated to other team members.
Baker
Albertsons Supermarket
09.1998 - 03.1999
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Maintained a safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
- Ensured product freshness by implementing proper storage techniques and regularly rotating stock.
- Reduced waste and increased efficiency by accurately measuring ingredients and closely monitoring baking processes.
Deli/Bakery Worker
Winn Dixie Supermarket
08.1994 - 08.1997
- Collaborated with team members to maintain a positive and productive work environment, ensuring smooth daily operations.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Ensured consistent quality by adhering to strict food safety regulations and sanitation guidelines throughout all stages of production.
- Reduced waste by efficiently managing inventory and rotating products to ensure freshness.
Education
Sarra
San Diego, CA08-1984
Skills
- Customer Relations
- Proficient Team Delegation
- Employee supervision
- Inventory management
- Product rotation
- Merchandising strategies
- Sanitation standards
- Cost controls
- Catering services
- Deli product packaging
- Customer complaint handling
- Food safety
Languages
English
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteTimeline
Deli Mgr. (2yr),Frozen Food Mgr. (21yrs),meat Mgr.
Wal Mart
12.1999 - 01.2025
Baker
Albertsons Supermarket
09.1998 - 03.1999
Deli/Bakery Worker
Winn Dixie Supermarket
08.1994 - 08.1997
Sarra
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