Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Ilona Marshall

Vancouver,WA

Summary

Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.

Overview

5
5
years of professional experience

Work History

Server

Lococo's Pizzeria
10.2021 - 09.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with a non-technology system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Cultivated warm relationships with regular customers.

Retail Sales Associate

Old Navy
03.2021 - 08.2021
  • Ensured proper pricing, tagging, and signage for all products to maintain compliance with company guidelines.
  • Assisted in seasonal inventory preparations, contributing to accurate counts and timely completion of tasks.
  • Continuously assessed stock levels on display shelves, replenishing items as needed to prevent out-of-stock situations negatively impacting sales results.
  • Contributed to a positive shopping experience for customers by maintaining a clean, organized, and visually appealing store environment.
  • Collaborated with team members to improve overall store efficiency and achieve sales targets.

Seasonal Worker

Crate and Barrel
10.2020 - 01.2021
  • Developed strong relationships with coworkers through effective communication skills, fostering teamwork within our group.
  • Handled high-pressure situations effectively by remaining calm and focused during peak seasonal times, allowing for the swift resolution of customer inquiries and concerns.
  • Provided exceptional customer service, addressing inquiries and resolving issues in a timely manner.
  • Completed cashier duties efficiently, ensuring accurate transactions and a pleasant checkout experience for customers.
  • Assisted with the setup and takedown of promotional displays, contributing to an increase in overall seasonal sales.

Team Member

Cinemark
01.2020 - 03.2020
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Operated register to process payments and collect cash payment for order totals.
  • Worked different stations to provide optimal coverage and meet production goals.

Education

High School Diploma -

Terra Linda High School
San Rafael, CA
06-2021

Skills

  • Strong Work Ethic
  • Exceptional customer service
  • Cash Handling
  • Guest Engagement
  • Cleanliness standards
  • Safe Food Handling
  • Supply Restocking
  • Positive Attitude
  • Flexible Schedule
  • Friendly and Personable

Interests

  • Experimenting with different creative mediums, like drawing, painting, and crocheting, to expand skills and techniques
  • Graphic Design
  • Music
  • Fashion and Style


Timeline

Server

Lococo's Pizzeria
10.2021 - 09.2024

Retail Sales Associate

Old Navy
03.2021 - 08.2021

Seasonal Worker

Crate and Barrel
10.2020 - 01.2021

Team Member

Cinemark
01.2020 - 03.2020

High School Diploma -

Terra Linda High School

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Ilona Marshall