Ilona Nunez
Norwalk,IA
Summary
Dynamic and results-oriented professional with extensive experience in project management and administrative support, notably at Prince Telecom. Excelled in streamlining operations, enhancing project efficiency by over 30%, and fostering stakeholder relationships. Skilled in Google drive programs,Microsoft Office Suite and problem-solving, demonstrating exceptional organizational and interpersonal abilities.
Overview
32
32
years of professional experience
Work History
Construction Coordinator
Prince Telecom
01.2022 - Current
- Gathering Assisting managers/supervisors maintaining multiple TelCom projects on daily basis
- Reaching out to vendors, suppliers to maintain office supplies and maintenance
- Prioritizing many additional tasks for continued growth within our team/company
- Enhanced project efficiency by streamlining communication between construction teams and stakeholders.
- Streamlined permit acquisition process by maintaining accurate documentation and fostering positive relationships with local authorities.
- Documented construction and extraction workers' hours, wages and other pertinent information.
Administrative Assistant II
Centurylink/Lumen
07.2017 - 09.2021
- Assisted multiple supervisors with administrative and office support tasks
- On-site training provided by me
- Interacted with organizational staff, executives, clients, and vendors on a daily basis
- Procured needed materials and hired employees based on project demands
- Collaborated with management to keep track of project status reports-and update information for our clients
- Developed and maintained detailed administrative processes and procedures increasing efficiency and accuracy
- Quickly identifying inaccuracies and alerting VP of operations of any potential project delays
- Arranged for quick repairs and maintenance of office equipment with vendors
- Used SAP, Ariba, and CART to process invoices and expenses
- Conducted extensive research on cost saving processes implementing a preventative maintenance program
Administrative Assistant
TelCom Construction Inc.
04.2016 - 09.2016
- Managed the receptionist area by greeting visitors and responding to telephone and in-person requests for information
- Designed electronic file systems and maintained electronic and paper files
- Maintained an up-to-date department organizational chart
- Created databases and spreadsheets to improve inventory management and reporting accuracy
- Improved communication efficiency as primary liaison between departments, clients and vendors
- Suggested process improvements to secure prompt and regular receipts for the organization
- Managed payroll and time and attendance systems
- Processed rehires, transfers, terminations, garnishments and withholdings
Engineering Assistant
Power ENG
03.2015 - 01.2016
- Managed over 100 projects and lead a weekly conference call to gather information to ensure projects were completed in a timely manner
- Handled internal and external escalations regarding all held orders
- Worked with Engineers on special projects such as equipment and pole replacement
- Tracked material for jobs to ensure completion dates were met
- Liaison between field technicians, contractors, Operations, Construction and Engineering Departments
- Worked with facilities specialist in the Service Delivery Department and Structure Load to ensure all task were completed and a ready for service was issued for all completed task
- Experience working with Fireworks, Work Flow Management Tool, ARMOR, Network Design System, Work Force Administration
Various Positions
Communications Global Service
01.1993 - 11.2014
Accounting Clerk
Communications Global Service
10.2013 - 11.2014
- Created reports for clients by balancing agency debit and credit memos issued, and paid along with maintaining and distributing 'spread' agency reports
- Verified details of transactions, including funds received and total account balances
- Conducted month-end balance sheet reviews and reconciled any variances
- Researched and resolved billing and invoice problems
- Performed debit, credit and total accounts on computer spreadsheets/databases, using specialized accounting software
Special Services lead
Communications Global Service
09.2012 - 09.2013
- Assisted in training for employee development
- Handled all urgent complaints and questions that representatives were unable to answer
- Helped with clients, agents, vendors, from Canada and overseas
- Handled inbound and outbound calls for agency business
Agency Tape Coordinator
Communications Global Service
04.2003 - 09.2012
- Monitored, coached and trained team members
- Advised managers on organizational policy issues and recommend changes as needed
- Actively suggested operational improvements to enhance quality, improve production times and reduce costs
- Calculated figures such as discounts, percentage allocations and credits
- Verified details of transactions, including funds received and total account balances
- Balanced batch summary reports for verification and approval
- Researched and resolved billing and invoice problems
Customer Service
Communications Global Service
01.1993 - 04.2003
- Managed quality communication, customer support and product representation for each client
- Cross-trained and provided back-up for other customer service representatives when needed
- Provided accurate and appropriate information in response to customer inquiries
- Created new processes and systems for increasing customer service satisfaction
- Responded to and resolved customer service requests in a prompt efficient and courteous manner for internal and external customers, department staff and other contacts
Education
Various Business and Accounting Courses - Accounting classes
DMACC
Various Business and Accounting Courses - Business math
DACC
National Career Readiness Certification -
State of Iowa
Skills
- Problem solving skills
- Ability to learn quickly
- Understanding complex administration and processing systems
- Interpersonal skills
- Management skills
- Self-directed
- Flexible scheduling
- Organizational skills
- Ability to prioritize workflow
- Establishing and meeting deadlines
- Managing multiple concurrent tasks
- Detail oriented
- Analytical skills
- Proficient computer skills
- Knowledge of Google Drive
- Knowledge of Microsoft Office Suite
Professional Development
Various Business and Accounting Courses (No Degree), DMACC - Accounting classes, DACC - Business math, State of Iowa - National Career Readiness Certification
Accomplishments
- Achieved increased technician production by introducing Power BI for RTasq programs.
Affiliations
- Project Management Institute
Timeline
Construction Coordinator
Prince Telecom
01.2022 - Current
Administrative Assistant II
Centurylink/Lumen
07.2017 - 09.2021
Administrative Assistant
TelCom Construction Inc.
04.2016 - 09.2016
Engineering Assistant
Power ENG
03.2015 - 01.2016
Accounting Clerk
Communications Global Service
10.2013 - 11.2014
Special Services lead
Communications Global Service
09.2012 - 09.2013
Agency Tape Coordinator
Communications Global Service
04.2003 - 09.2012
Various Positions
Communications Global Service
01.1993 - 11.2014
Customer Service
Communications Global Service
01.1993 - 04.2003
Various Business and Accounting Courses - Business math
DACC
National Career Readiness Certification -
State of Iowa
Various Business and Accounting Courses - Accounting classes
DMACC
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