Overview
Work History
Education
Skills
Websites
Languages
Timeline
Generic

Ilona Pavliuk

Roselle,Illinois

Overview

3
3
years of professional experience

Work History

Service Advisor

Zeigler INFINITI of Hoffman Estates
09.2023 - 09.2025
  • Managed customer inquiries about payments, billing, and service charges, providing clear and concise explanations
  • Collaborate with the accounting department to ensure all charges were properly logged and reconciled in the system
  • Handle warranty claims and insurance paperwork, ensuring that service charges were in line with the customer’s coverage

Customer Service Representative

Zeigler INFINITI of Hoffman Estates
05.2022 - 09.2023
  • Addressed customer inquiries, resolved complaints, and ensured a positive customer experience
  • Coordinated with other departments (service, finance, sales) to ensure smooth operations and timely service delivery
  • Maintained detailed records of customer interactions and transactions, ensuring compliance with company policy

Education

Bachelor of Science - Business Administration, Accounting/Finance

Roosevelt University
05.2025

Skills

  • Demonstrated proficiency in QuickBooks and Microsoft Office Suite, including Word, Excel, and PowerPoint
  • Applied analytical reasoning to evaluate complex problems and develop effective solutions
  • Facilitated effective communication strategies to enhance team collaboration
  • Demonstrated expertise in financial reporting, budgeting, and forecasting processes
  • Demonstrated analytical skills and meticulous attention to detail in data evaluation

Languages

English
Ukrainian
Russian
Polish

Timeline

Service Advisor

Zeigler INFINITI of Hoffman Estates
09.2023 - 09.2025

Customer Service Representative

Zeigler INFINITI of Hoffman Estates
05.2022 - 09.2023

Bachelor of Science - Business Administration, Accounting/Finance

Roosevelt University
Ilona Pavliuk