Summary
Overview
Work History
Education
Skills
Timeline
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Ilona Shtelma

Conroe,Texas

Summary

I am 23 y.o. and I am highly-motivated with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Currently in the process of getting Real Estate license. I look forward to the possibility of joining your team and contributing to its success.

Overview

6
6
years of professional experience

Work History

Clerk

American Furniture Warehouse Co
Conroe, Texas
09.2023 - Current
  • Delivered high-quality customer service through deep commitment to knowledge and performance.
  • Organized physical files on an ongoing basis to ensure efficient retrieval times.
  • Coordinated company records and resources to assist team members with special projects.
  • Copied, sorted and filed records of office activities and business transactions.
  • Computed, recorded and proofread data or reports.
  • Performed data entry and recordkeeping tasks to track company correspondence and updates.
  • Inventoried and ordered materials, supplies and services.
  • Answered telephones, directed calls, and took messages.
  • Completed day-to-day duties accurately and efficiently.

Team Member

Dick's Sporting Goods, Inc
Conroe, Texas
04.2023 - Current
  • Used suggestive selling techniques to promote add-on sales.
  • Fostered relationships with customers to expand customer base and retain business.
  • Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
  • Successfully promoted and facilitated the adoption of credit card and protection plans, leveraging persuasive communication and strong interpersonal skills.
  • Proven expertise in managing the aesthetic presentation of the store, ensuring a visually appealing and customer-friendly atmosphere. Demonstrated skills in implementing and maintaining merchandising standards, overseeing inventory displays, and coordinating layout adjustments for optimal product visibility.

Team Leader

Amoreshop
Odesa
07.2018 - 02.2022
  • Led a dynamic team of more than 10 beauty advisors, fostering a collaborative and high-performance work environment.
  • Spearheaded visual merchandising initiatives, ensuring the store maintained an aesthetically pleasing and on-brand appearance, leading to positive customer feedback and increased foot traffic.
  • Managed inventory and stock levels, optimizing product availability and minimizing stockouts through strategic ordering and restocking procedures.
  • Resolved customer issues and inquiries promptly, maintaining a high level of customer satisfaction and loyalty.
  • Proficiently managed Point-of-Sale systems, overseeing transactions, managing cash handling procedures, and troubleshooting technical issues.
  • Proficiently managed accounting and bookkeeping tasks, ensuring accurate recording of financial transactions, reconciliation of accounts, and compliance with accounting principles.

Education

Bachelor of Law - Law

Odesa National University of Mechnikova
Odesa, Ukraine
05-2024

Skills

  • Administrative Support
  • File Maintenance
  • Bookkeeping
  • Database Entry
  • Research
  • Sales Expertise
  • Cash Register Operation
  • Customer Service
  • Social Media Marketing
  • Sales Presentations
  • Fluent in Ukrainian, Russian, English
  • Strong computer skills
  • Graphic design
  • Problem solving

Timeline

Clerk

American Furniture Warehouse Co
09.2023 - Current

Team Member

Dick's Sporting Goods, Inc
04.2023 - Current

Team Leader

Amoreshop
07.2018 - 02.2022

Bachelor of Law - Law

Odesa National University of Mechnikova

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Ilona Shtelma