Ilonia Knight
Mesquite,TX
Summary
To work with an organization which will assign me challenging targets to achieve and provide me with immense career opportunities. I am an ambitious, hardworking, and a passionate designer. I seek to contribute my skills and design aesthetic to assist in creating stylish, saleable fashions. As a fast learner and eager to challenge myself, I aspire to continually grow and further develop my talents within the industry.
Overview
17
17
years of professional experience
Work History
Receiving Associate
SupplyHouse
Farmers Branch, Texas
06.2022 - Current
- Utilized RF scanners to accurately track movement of merchandise within facility.
- Developed procedures for efficient processing of incoming materials into the warehouse.
- Unloaded trucks manually or using a hand truck or dolly when necessary.
- Stocked shelves with newly arrived inventory and removed outdated items.
- Sorted and labeled items according to size, type, style, color or product code.
- Provided assistance in loading customer orders onto delivery trucks for shipment.
- Verified accuracy of shipping documents such as bills of lading, packing lists and invoices.
- Performed quality assurance checks on incoming products prior to stocking the shelves.
- Assisted in cycle counts as required for maintaining accurate inventory levels.
- Operated material handling equipment to move pallets of merchandise from receiving area to storage locations.
- Organized storage areas to maximize movement and minimize labor.
- Reviewed work orders to check correctness of deliveries.
- Organized deliveries by sorting and stocking receivables
- Directed warehouse team in stocking merchandise, pulling orders and setting up loads.
- Coached new staff preparing outgoing and receiving incoming shipments.
- Weighed mail to determine correct postage.
- Determined shipping methods, routes or rates for materials to be shipped.
- Packed, sealed or affixed postage to prepare materials for shipping.
ERS/Ride Associate
AAA Texas
Coppell, TX
12.2021 - Current
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Maintained up-to-date knowledge of product and service changes.
- Answered average of 200 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Effective liaison between customers and internal departments.
- Sought ways to improve processes and services provided.
- Increased efficiency and team productivity by promoting operational best practices.
Update Medical Claims
Concentra
Addison, TX
06.2020 - 12.2021
- Maintained knowledge of benefits claim processing, claims principles, medical terminology and procedures and HIPAA regulations.
- Managed large volume of medical claims on daily basis.
- Paid or denied medical claims based upon established claims processing criteria.
- Responded to correspondence from insurance companies.
- Used administrative guidelines as resource or to answer questions when processing medical claims.
- Reviewed provider coding information to report services and verify correctness.
- Evaluated accuracy and quality of data entered into agency management system.
- Reported policy changes and company conditions affecting customer satisfaction.
- Conducted day-to-day administrative tasks to maintain information files and process paperwork.
- Examined claims forms and other records to determine insurance coverage.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Reviewed new files to determine current status of injury claim and to develop plan of action.
Pharmacy Technician/Supervisor
CVS Pharmacy
Dallas, TX
08.2019 - 06.2021
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled and inventoried medication to keep accurate records.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
Guess Sales Associate/ Wardrobe Stylist
01.2011 - 01.2016
- Greeted customers immediately upon entering the store with a positive first impression by adhering to dress code
- Created a clean and organized environment by maintaining store standards and cleanliness
- Provided customers with current relevant information about the products
- Provided quality service in the fitting rooms, follows up with customers in a timely manner, and attempts to upsell
- Maintained a positive attitude toward the merchandise, the brand and the company; participated in all inventories and store meetings
- Assumed and completes other duties as assigned by store management
Regent Connextion CSR
01.2014 - 01.2015
- Took Inbound phone calls from pharmacist in a call center environment, 100 + calls
- Verified benefits and eligibility
B. Braun Medical Supplies Quality
01.2008 - 01.2011
- Tested the function of medical supplies prior to use on patients
- Maintenance and repair of supplies if quality and efficiency are not met during testing
- Accurate record keeping allowing quick recall of important information
- Page 2
Education
High school Diploma -
Hebron High School
Skills
- Customer Needs Assessments
- Ride Operation
- Policy Compliance
- Emergency Evacuation Procedures
- Issue Resolution
- Safety Rules Enforcement
- Emergency Situations
- Safety Guidelines
- Able to lift 50 lbs
- Barcode scanning
- Warehouse Safety
- Pallet jack use
- Barcode scanner use
- Package inspection
- Labeling packages
- Safety Procedures
- Heavy Lifting
- Teamwork and Cooperation
- Punctual and Reliable
- Warehousing Operations
- Receiving procedures
- Relationship Building
- New Hire Training
- Creative Problem-Solving
Timeline
Receiving Associate
SupplyHouse
06.2022 - Current
ERS/Ride Associate
AAA Texas
12.2021 - Current
Update Medical Claims
Concentra
06.2020 - 12.2021
Pharmacy Technician/Supervisor
CVS Pharmacy
08.2019 - 06.2021
Regent Connextion CSR
01.2014 - 01.2015
Guess Sales Associate/ Wardrobe Stylist
01.2011 - 01.2016
B. Braun Medical Supplies Quality
01.2008 - 01.2011
High school Diploma -
Hebron High School
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