Hi, I’m
Ilonka Leida
Tulsa,Oklahoma
Summary
Reliable enthusiastically pursuing opportunity to add immediate value to growing team. Inspired to help others and driven to apply unfailing work ethic to meet objectives. Industrious and committed with skills for multitasking and managing time well.
Overview
31
years of professional experience
Work History
Ann Anderssen
Elderly Caregiver
09.2014 - Current
Job overview
- Maintained clean, safe, and well-organized patient environment.
- Offered companionship and kindness to elderly patient.
- Assisted client with daily living needs to maintain self-esteem and general wellness.
- Provided safe mobility support to help patient move around personal and public spaces.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Documented daily activities and changes in client condition to enable tracking history and maintain accurate records.
- Observed health status of client to report changes and unusual occurrences to appropriate medical personnel.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Transported individuals to events and activities, medical appointments, and shopping trips.
Blinddog Leatherworks
Owner/Seamstress
09.2014 - Current
Job overview
- Drew patterns and cut fabric pieces, assembled, and sewed to create wearable garment.
- Measured and cut fabric for garment construction according to customer specifications.
- Assisted with inventory management and restocking of supplies for continuous availability.
- Maintained clean and organized work area and verified safe and proper equipment functionality to reduce downtime.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Created detailed garment sketches and discussed specifications with clients.
- Matched up cloth by pattern and die lot to reach quality goals on finished shoes.
- Examined incoming materials and compared to documentation for accuracy and quality.
Nike
Brand Protection Specialist
04.2010 - 09.2014
Job overview
- Controlled reduction of loss inventory by protecting company assets.
- Wrote reports for internal and external crime, burglary, or theft.
- Contacted local authorities and apprehended shoplifters.
- Built professional relationships with local law enforcement and other related organizations.
- Wrote reports outlining activities and results.
- Prepared reports for clients and underwriters regarding property loss features and recommendations for improvement and future needs.
John De Mol Productions
Television Producer
05.1992 - 09.2005
Job overview
- Facilitated communication between production staff and other departments to synchronize work.
- Planned video shoots in studio and remotely by managing production through stages to completion.
- Coordinated with producers and on-air talent to create program content, new ideas, and segments.
- Developed production plans and organized resources to achieve prompt delivery of projects.
- Monitored production and evaluated performance against set targets, making adjustments to areas of weakness.
- Presented production ideas and determined creative scenarios for production and delivery.
- Developed schedules for production, editing, and duplication for timely delivery.
- Maintained project costs through careful budgeting and monitoring of expenditures.
- Liaised with directors, actors and other creative staff to successfully complete projects.
- Hired, trained and managed production staff and crew members to build highly qualified team and boost overall performance.
- Collaborated with marketing and advertising teams to achieve successful launch of projects.
- Coordinated with vendors to obtain supplies needed for shoots at best value for money.
- Remained composed and highly professional in fast-paced and constantly changing environment, effectively handling challenging situations and difficult individuals to achieve objectives.
- Conducted meetings with staff to discuss production progress and to attain production objectives.
- Participated in meetings with producers and production crew to keep program in step with creative vision.
- Observed tight deadlines and strict budgetary controls to avoid waste and streamline costs.
- Directed work of lighting and sound crews to coordinate efficient production operations.
- Booked guests for on-air interviews and assigned stories to reporters to manage coverage and schedule needs.
Education
Community Care College, Tulsa, OK
Associate of Science from Health Care Administration
06.2022
University Overview
- Honor Roll
- 3.8 GPA
Skills
- Customer Service
- Customer Relationship Management
- Customer Service Representative
- Customer Support
- Issue Identification
- Eligibility Determinations
- Written and Oral Communications
- Call Center Operations
- Efficiency Determination
- Product and Service Knowledge
- Setting Up Files
- Documenting Calls
- Database Management
- Corporate Policies and Procedures
- Customer Correspondence
- Complaint Resolution
- Customer Needs Assessment
- Special Requests
- Providing Feedback
- Purchase Needs Determination
- Corporate Standards
- Call Volume and Quality Metrics
- Calm and Professional Under Pressure
- Livechat Messaging
- Understanding Customer Needs
- Microsoft Office
- POS Systems and Ordering Platforms
- Managing Phone Systems
- Customer Account Management
- Keyboarding
- Documentation
- Document and Records Management
- ICD-9 Coding
- ICD-10 Coding
- Document Filing
- System Updates
- Patient Data Updates
- Correcting Discrepancies
- Medical Billing
- Call Routing
- Payment Collection
- Office Administration
- Medical Insurance
- [CRM Software Expert
- Software Applications
- HIPAA Compliance
- Clinical Data Entry
- Health Information Access Management
- Medicaid
- Medicare
- Clerical and Filing Support
- EMR Systems
- Advanced Anatomy Knowledge
- Case Management
- Account Management
- Medical Terminology
- Software applications in healthcare
- Database Systems
- Data Entry
- Critical Thinking
- Medical Billing and Coding
- Billing Codes
- Diagnostic Codes
- Training and Development
- Medical Records Security
- Verbal and Written Communication
- System Diagnosis
- Microsoft
- Microsoft Access
Languages
Dutch
Native or Bilingual
Timeline
Elderly Caregiver
Ann Anderssen
09.2014 - Current
Owner/Seamstress
Blinddog Leatherworks
09.2014 - Current
Brand Protection Specialist
Nike
04.2010 - 09.2014
Television Producer
John De Mol Productions
05.1992 - 09.2005
Community Care College
Associate of Science from Health Care Administration
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