Ilonka Shirinian

Work History

Customer Service Manager

No.1 Auto Sales

03.2020 - 07.2022

Followed through with client requests to resolve problems.
Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Created and reviewed invoices to confirm accuracy.
Took ownership of customer issues and followed problems through to resolution.

Customer Service Cashier

Bloomingdales Clothing Store

11.2019 - 12.2020

Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
Resolved customer complaints and maintained clean and tidy checkout area.
Counted money in drawers at beginning and end of each shift.
Answered product questions using knowledge of sales and store promotions.
Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Redeemed coupons to discount purchases.
Utilized POS system to handle customer cash and credit card transactions.
Met customer service goals and exceeded customer expectations.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Developed and managed relationships with customers to increase customer loyalty.
Processed customer orders and accurately handled payment transactions.
Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Set up new sales displays each week with fresh merchandise.
Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Used POS system to enter orders, process payments and issue receipts.
Learned duties for various positions and provided backup at key times.
Maintained current knowledge of store promotions and highlighted sales to customers.
Performed cash, card, and check transactions to complete customer purchases.
Worked with floor team and managers to meet wide range of customer needs.
Handled cash with high accuracy and took care to check bills for fraud.
Responded promptly to requests for assistance, spills and customer inquiries.
Processed refunds and exchanges in accordance with company policy.

Sales Specislist

Bloomingdale's

05.2010 - 03.2015

Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
Built rapport with customers and assessed needs to make product recommendations and upsell.
Demonstrated product features, answered questions and persuasively overcame objections.
Drafted, finalized and submitted paperwork to complete sales.
Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
Provided first-rate service to all customers and potential customers.
Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
Informed customers of promotions to increase sales productivity and volume.
Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Trained new employees on customer service, money handling and organizing strategies.
Selected correct products based on customer needs, product specifications and applicable regulations.
Recorded accurate and efficient records in customer database.
Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Contributed to team objectives in fast-paced environment.
Stayed current on company offerings and industry trends.
Set and achieved company defined sales goals.
Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Built relationships with customers and community to promote long term business growth.
Attended monthly sales meetings and quarterly sales trainings.
Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Presented professional image consistent with company's brand values.

Summary

Overview

Work History

Customer Service Manager

Customer Service Cashier

Sales Specislist

Education

No Degree - Family Law

High School Diploma -

Skills

Accomplishments

Languages

Timeline

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