Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ilsa B. Guerra

San Antonio,TX

Summary

Dynamic Talent Manager offering 20+ year progressive career across diverse industries. Proven history of designing and implementing recruitment, training and conflict-resolution initiatives for companies up to 95 employees. Insightful and creative with strengths in partnering with cross-functional business executives to strategize personnel-management solutions. Known for identifying improvement opportunities and spearheading projects to drive effectiveness.

Overview

11
11
years of professional experience

Work History

RPO Talent Advisor

Randstad SourceRight WFH
03.2021 - 10.2022
  • Achieved and exceeded Q3 recruiting goals
  • Source and screen candidates for Aerospace and Defense Integrated Supply Chain and Engineering
  • Business Groups
  • Develop and support client relationship ensuring daily success in candidate onboarding
  • Use various job board platforms including Indeed LinkedIn, Wall Street Jobs, and CareerBuilder to identify qualified candidates
  • Collaborated with Hiring Managers (HM) and HR Generalists (HRG) to edit and post open job requisitions on internal and external job boards
  • Prepare/Generate offer letters to selected candidates.

Bilingual Inside Sales Representative

Spectrum
02.2020 - 11.2020
  • Create a positive customer experience to help generate sales
  • Promote Spectrum’s wide variety of products and services to customers from all over the country
  • Maintain daily sales average of 70%-75%
  • Create service plans and packages so customers get the best value for their investment in Spectrum products
  • Identify and help resolve any customer issues regarding pricing, billing, packages, or services
  • Consistently achieve call center/team goals.

Fraud Ops Specialist

CitiBank
10.2018 - 02.2020
  • Answer inbound and place outbound calls from/to cardholders regarding potential fraud activity
  • Investigate unbilled and posted transactions to identify and resolve transactional and/or identity fraud
  • Research and identify potential fraud in its early stages
  • Consistently meet call center scorecard metrics.

Customer Service/Dispatch

Hudson Management Group
10.2017 - 10.2018
  • Answer inbound reservation calls for units listed on Booking.com, Airbnb, and Homeaway
  • Create and list new properties in booking/reservation software
  • Respond to guest inquiries (via phone/email/texts) regarding reservations
  • Create job postings, reviewed resumes, and set interview schedules for potential candidates
  • Maintained daily work schedules for cleaning crew and check-in managers, for 31 privately owned properties.

Production Supervisor

Blue Apron
09.2016 - 05.2017
  • Responsible for three (up to four) fast-paced food packaging production lines
  • Lead teams to consistently achieve FC established UPH goals
  • Successfully train and develop associates, supporting their advancement with the company within 6 months of completing program
  • Supervise 80-100 full time and temporary associates
  • Ensure associates follow food safety and quality guidelines
  • Maintain associate accountability for missing ingredients or other policy infractions.

Production Manager/Sr. Distribution Supervisor

Saddle Creek Logistics
06.2013 - 09.2016
  • Oversee daily operations in fast-paced production environment
  • Maintain production schedules based on components available and ensure orders filled to customer expectations
  • Submitted weekly pricing and invoicing to customer
  • Maintained safe and organized work environment, remaining compliant to AIB standards
  • Train and develop personnel so that they achieve personal growth/goals
  • Planned and successfully reduced client footprint using Lean Six Sigma, improving associate productivity
  • Manage 60-150 full time and temporary associates
  • Daily meetings with client finalizing daily production plans and component availability
  • Maintain daily associate headcount as needed for production needs
  • Provide general support to Production Supervisor and Senior Production Manager, as needed.

Staff Performance Manager

EmployBridge - Prologistix
04.2012 - 06.2013
  • Interview and place qualified candidates on temporary job assignments
  • Recruit, build, and maintain pool of candidates for temporary placement
  • Manage and document performance, attendance, and counseling concerns that may arise with associates
  • Manage and maintain client dashboard, monitoring positive/negative turnover, daily attendance, and weekly headcount
  • Manage employee files i.e
  • Background screening, drug screenings, evaluations per contract compliance
  • Provide weekly reporting to client for weekly invoicing
  • Walk warehouse production floor, ensuring associates stay on task but also available for any associate concerns or questions.

Education

Communications and Journalism

South Texas College
McAllen, TX
2011

Skills

  • Talent Management
  • Screening Processes
  • Talent Acquisition Strategies
  • Candidate Pipeline Management
  • Applicant Tracking Systems
  • Supply Chain Distribution
  • Staff Management
  • Inventory Coordination
  • Professional Relationships
  • Daily Timekeeping
  • Retail Sales Customer Service
  • Senior Leadership Support
  • Call Center Operations

Languages

Spanish
Professional Working

Timeline

RPO Talent Advisor

Randstad SourceRight WFH
03.2021 - 10.2022

Bilingual Inside Sales Representative

Spectrum
02.2020 - 11.2020

Fraud Ops Specialist

CitiBank
10.2018 - 02.2020

Customer Service/Dispatch

Hudson Management Group
10.2017 - 10.2018

Production Supervisor

Blue Apron
09.2016 - 05.2017

Production Manager/Sr. Distribution Supervisor

Saddle Creek Logistics
06.2013 - 09.2016

Staff Performance Manager

EmployBridge - Prologistix
04.2012 - 06.2013

Communications and Journalism

South Texas College

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Ilsa B. Guerra