Ilse Amezcua
Winchester,CA
Summary
Dedicated professional bringing several years of experience and diligence to handle needs of large and complex products. Solid history in both manual and automated testing. Seek to apply expertise to growth-oriented, dynamic position. Systematic professional well-versed in software development and testing protocols. Helps teams produce high-quality work by completing thorough quality assurance evaluations. Strong communicator and multitasker with organized, detail-oriented approach.
Overview
5
5
years of professional experience
Work History
Quality Assurance Analyst
Garmon Corporation
Temecula
07.2021 - Current
- Created comprehensive test cases based on technical specifications.
- Documented all phases of test execution including results analysis and defect resolution.
- Ensured proper version control protocols were followed throughout development cycle.
- Participated in daily meetings providing status updates on projects assigned.
- Analyzed existing application functionality against customer requirements ensuring compliance.
- Worked with team members to create efficient workflows, resulting in high productivity.
- Met project scope and delivery dates by planning optimal testing schedules.
- Worked with off-site teams to complete timely tests and facilitate smooth product releases.
- Communicated regularly with management to discuss quality trends.
- Maintained policy, procedures, work instructions, and projects for quality and continuous improvement agendas.
Customer Service Representative
MedOptions
Fallbrook, CA
09.2019 - 05.2020
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Provided exceptional customer service to ensure customer satisfaction.
- Conducted regular follow-up calls with customers after resolving their issues.
- Answered customer inquiries via phone, email, and chat.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong relationships with customers by providing personalized assistance and support.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
Education
High School Diploma -
Chaparral High School
Temecula, CA05-2013
Some College (No Degree) - Criminal Justice
University of Phoenix
Tempe, AZSkills
- Technical Analysis
- Material Selection
- Documentation and materials
- QA reporting
- Test Planning
- Peer relationships
- Quality Assurance
- Quality processes
- Manual Testing
- Supplier audits
Languages
Spanish
Professional
References
References available upon request.
Timeline
Quality Assurance Analyst
Garmon Corporation
07.2021 - Current
Customer Service Representative
MedOptions
09.2019 - 05.2020
High School Diploma -
Chaparral High School
Some College (No Degree) - Criminal Justice
University of Phoenix
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