Ilse Carlile
Provo,UT
Summary
Office Coordinator with a strong track record in streamlining operations and enhancing client relations. Managed scheduling, communications, and administrative tasks to support productivity and employee morale. Demonstrated effective time management and communication skills in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Office Coordinator
Hospice for Utah
Salt Lake City, UT
03.2024 - Current
- Served as primary point of contact for clients visiting office, ensuring exceptional customer service and positive experience.
- Provided administrative support to staff members, assisting with daily tasks to promote productivity across the organization.
- Managed incoming and outgoing calls, accurately recording messages for timely distribution to office staff.
- Tracked records and filed documents while maintaining client communication to support smooth office operations.
- Efficiently supervised filing, sorting and handling incoming and outgoing mail.
- Maintained strict confidentiality of sensitive information, upholding the highest level of professionalism at all times.
Director - HR
Homewatch CareGivers
Salt Lake City
04.2022 - 02.2024
- Led HR Managers across Utah, ensuring alignment with organizational goals.
- Coordinated hiring procedures, benefit packages, and resource allocation for office and field staff.
- Directly involved with policy and procedure changes and implementation.
- Implemented new hiring processes.
- Created job descriptions for each position based on organizational needs and goals.
- Performed background checks on potential candidates prior to hiring.
- Maintained proper documentation during the new hire process.
- Maintained compliance documentation for caregivers and office staff, ensuring proper filing.
- Updated employee handbook and procedural manuals.
- Provided training and corrective action to staff.
- Addressed employee relations issues, facilitating disciplinary actions, grievances, and conflict resolution.
Regional HR Manager
Homewatch CareGivers
Orem
12.2021 - 04.2022
- Managed HR managers across northern Utah to ensure alignment with organizational goals.
- Coached managers on best practices for interviewing candidates, resolving conflicts among employees and managing performance improvement plans.
- Trained managers on effective interviewing and orientation techniques for new caregivers to enhance recruitment outcomes.
- Investigated workplace issues, including harassment and misconduct allegations, to uphold a safe and compliant work environment.
- Achieved 80% compliance in employee file management within a six-month period through diligent oversight.
- Ensured 80% compliance with employee file management by regularly reviewing records and updating documentation.
- Assumed role just one week prior to a state-wide audit by the AGO, which resulted in non-compliance.
Area HR
Homewatch CareGivers
Orem
10.2020 - 12.2021
- Developed and implemented recruiting strategies to attract qualified candidates.
- Created job postings, conducted interviews, and onboarded new hires.
- Followed up on submitted resumes across multiple job platforms, facilitating timely candidate processing.
- Scheduled orientation and skill training for new employees.
- Maintain proper paperwork for each employee.
- Organized employee engagement activities aimed at boosting morale and fostering teamwork among staff members.
- Resolved conflicts between employees and supervisors, fostering a trustworthy work environment.
CNA Supervisor/Client Care Coordinator
Homewatch CareGivers
Orem
06.2020 - 10.2020
- Trained caregivers on effective CNA/caregiving techniques tailored to individual client needs.
- Conducted performance evaluations of CNA staff, providing feedback and guidance.
- Maintained professional relationships with clients, caregivers, and managers of group homes and residential facilities to promote collaborative care.
- Communicated shift details clearly to caregivers and clients, ensuring understanding and alignment.
Skills
- Impeccable time management
- Excellent communication skills
- Ethical behavior knowledge
- Interviewing experience
- Staff Management
- Staff Scheduling
- Role accountability
- Hiring Process
- Information protection
- Employee Benefits
- New employee recruiting
- Department collaboration
- Regulatory compliance
- Company culture
- Client relations
- Mail management
- Data entry
- Compliance oversight
Timeline
Office Coordinator
Hospice for Utah
03.2024 - Current
Director - HR
Homewatch CareGivers
04.2022 - 02.2024
Regional HR Manager
Homewatch CareGivers
12.2021 - 04.2022
Area HR
Homewatch CareGivers
10.2020 - 12.2021
CNA Supervisor/Client Care Coordinator
Homewatch CareGivers
06.2020 - 10.2020