Ilse Cortez
Brownsville,Texas
Overview
12
12
years of professional experience
Work History
Admissions Representative
Southern Careers Institute
Brownsville, TX
03.2024 - Current
- Provided support during orientation events held for newly admitted students.
- Reviewed applications, conducted interviews and delivered admissions decisions to applicants.
- Interviewed applicants to obtain information, discuss rules and collect payments.
- Led tours for prospective residents and family members to show facilities and answer questions.
- Advised students on course selection, progress toward graduation and career decisions.
Sales Associate
Carters Oshkosh
Brownsville, TX
07.2017 - Current
- Maintained cleanliness of store environment including floors, windows, displays.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Upsold additional items based on customer interests and needs.
- Assisted customers with product selection, sizing and styling.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Organized stockroom shelves according to size, color or style.
- Demonstrated product features and benefits for customers' needs.
- Provided accurate information about products, prices and services.
- Greeted customers and provided exceptional customer service.
Recruiter Specialist
Region Staffing
Brownsville, TX
07.2021 - 03.2024
- Managed the full cycle recruiting process from sourcing qualified candidates to making offers of employment.
- Maintained an updated database of resumes from potential candidates for future openings.
- Ensured timely follow up communication is sent out after each stage of the recruitment process.
- Developed and maintained relationships with hiring managers to ensure staffing needs are met.
- Assisted in new hire onboarding process by coordinating background checks and drug screenings.
- Reviewed resumes and applications for accuracy and completeness.
- Conducted phone screens for prospective candidates to evaluate qualifications.
- Evaluated candidate profiles against set criteria prior to scheduling interviews.
- Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork.
- Created and posted job descriptions on multiple platforms to attract qualified candidates.
- Scheduled or conducted new employee orientations.
Receptionist
Region Staffing
Brownsville, TX
05.2021 - 07.2021
- Answered incoming calls and routed to appropriate personnel.
- Inputted client contact information into database accurately.
- Scheduled appointments for clients and ensured accuracy of information.
- Ensured that all visitors sign-in upon entering the premises.
- Responded to customer inquiries via phone or email promptly and courteously.
- Operated multi-line telephone system to handle high volume of daily calls to office.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
Assistant Manager
Bristol Court Apartments
Houston, TX
10.2012 - 02.2015
- Greeted prospective tenants, answered questions and provided tours of available units.
- Prepared lease paperwork and obtained signatures and first payments from new residents.
- Handled rent collection duties including issuing late notices or eviction notices if necessary.
- Prepared leases, move-in and move-out paperwork and other documents for new tenants.
- Processed rental applications, verified references and conducted background checks.
- Received rent payments and tracked transactions in accounting software.
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
- Conducted background checks on applicants.
- Detailed application requirements and answered questions from prospective tenants.
- Conducted informative and personalized tours, resulting in new leases.
Education
High School Diploma -
Porter High School
Brownsville, TX05-2011
Skills
- Recruitment
- Pre-Employment Screening
- Employee Hiring
- Customer service and assistance
- Fast learner
- Bilingual
Timeline
Admissions Representative
Southern Careers Institute
03.2024 - Current
Recruiter Specialist
Region Staffing
07.2021 - 03.2024
Receptionist
Region Staffing
05.2021 - 07.2021
Sales Associate
Carters Oshkosh
07.2017 - Current
Assistant Manager
Bristol Court Apartments
10.2012 - 02.2015
High School Diploma -
Porter High School
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