Ilse Hinojosa
Greeley,CO
Summary
Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Medical Assistant
UCHealth University of Colorado Hospital
10.2022 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Patient Line Representative
UCHealth University of Colorado Hospital
10.2022 - 07.2023
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
Claim Associate
State Farm Mutual Automobile Insurance Company
03.2017 - 01.2022
- Consistently met or exceeded performance metrics in key areas such as accuracy, timeliness, and customer satisfaction ratings.
- Managed a high volume of claims efficiently by prioritizing tasks in a fast-paced environment.
- Enhanced customer satisfaction by promptly addressing client concerns and resolving disputes professionally.
Education
Certificate - Medical Assistant
MedCerts
07-2023
Associate's - Spanish
Aims Community College
Greeley, CO05.2020
Bachelor's degree - Business Administration
University of Northern Colorado
Greeley, CO11-2025
Skills
- Bilingual
- Computer skills
- Customer service
- Medical scheduling
- HIPAA compliance
- Patient scheduling
- Medical terminology knowledge
- Phlebotomy techniques
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Certification
- Certified Clinical Medical Assistant (CCMA) - National Healthcareer Association (NHA).
Languages
Spanish
Native or Bilingual
Timeline
Medical Assistant
UCHealth University of Colorado Hospital
10.2022 - Current
Patient Line Representative
UCHealth University of Colorado Hospital
10.2022 - 07.2023
Claim Associate
State Farm Mutual Automobile Insurance Company
03.2017 - 01.2022
Associate's - Spanish
Aims Community College
- Certified Clinical Medical Assistant (CCMA) - National Healthcareer Association (NHA).
Certificate - Medical Assistant
MedCerts
Bachelor's degree - Business Administration
University of Northern Colorado
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