Ilse Kelly
Richardson,TX
Summary
Dynamic Billing Administrative Assistant with proven expertise at Texas Pain Physicians in credit card processing and customer support. Adept at resolving invoice issues and enhancing client satisfaction through effective communication. Skilled in medical record management and compliance, ensuring accuracy and adherence to regulations while fostering a positive environment for both staff and patients.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Billing Administrative Assistant
Texas Pain Physicians
Richardson, Texas
06.2023 - Current
- Processed credit card transactions using appropriate merchant services software.
- Provided support to customers regarding their billing inquiries via phone or email.
- Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
- Performed insurance verification, pre-certification and pre-authorization.
- Entered new customer information into internal databases as needed.
Health Information Technician
Wellbridge Behavioral Healthcare
Fort Worth, Texas
08.2017 - 06.2022
- Compiled, processed, and maintained medical records of hospital and clinic patients in a manner consistent with medical, administrative, ethical, legal, and regulatory requirements of the health care system.
- Monitored compliance with federal, state laws pertaining to healthcare delivery including filing deadlines for reports, forms related to patient care services provided.
- Processed requests for release of medical records in accordance with regulations governing release of medical records.
- Entered data such as demographic characteristics, history and extent of disease, diagnostic procedures, or treatment into computer.
- Handled incoming calls and directed callers to appropriate department or employee.
- Proofread documents carefully to check accuracy and completeness of all paperwork.
Supervisor
Centre For Neuro Skills
Irving, Texas
07.2014 - 08.2017
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Assisted with the development and implementation of service plans for residents.
- Composed work schedules for staff members and confirmed shifts had proper coverage.
- Administered, coordinated or recommended disciplinary and corrective actions.
- Responded promptly to complaints from residents or their families about the level of care being provided.
Education
High School Diploma -
St. Mary's Academy
California06-1989
Skills
- Effective communication
- Work well independently
- Medical terminology
- Time management
- Medical record management
- Customer service
- Attention to detail
Certification
- L.V.N Certificate 2001
Timeline
Billing Administrative Assistant
Texas Pain Physicians
06.2023 - Current
Health Information Technician
Wellbridge Behavioral Healthcare
08.2017 - 06.2022
Supervisor
Centre For Neuro Skills
07.2014 - 08.2017
High School Diploma -
St. Mary's Academy
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