Ilse-Marie Hamilton
Moab
Summary
Results-driven Operations Manager with a focus on optimizing customer experience. Adept at working effectively unsupervised and quickly mastering new skills. Excel at completing tasks with high productivity and efficiency, ensuring smooth operational flow and superior service delivery. Skilled in strategic planning, team leadership, and process improvement. Bring valuable soft skills such as communication, problem-solving, and adaptability to excel in dynamic environments. Strong work ethic, adaptability, and exceptional interpersonal skills.
Overview
21
21
years of professional experience
Work History
Manager/ Exec Assistant / Business Development
Moab Family Health
Moab
08.2025 - 02.2026
- Co-managed operational and clinical initiatives during rapid organizational growth, including systems implementation, staffing changes, and process redesign
- Acted as executive assistant to the practice owner, coordinating across clinical, operational, and external stakeholders
- Oversaw day-to-day practice operations: staff scheduling, patient communication, vendor payments, and workflow optimization
- Analyzed workflow processes to identify areas for improvement and optimization.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Managed payroll operations using iSolved/Insperity and supported workforce onboarding
- Led patient follow-up and clinical documentation support within Aprima EHR
- Led marketing and community engagement efforts, including Moab Chamber of Commerce representation, digital presence, and content creation
- Contributed to planning and operational coordination for the launch of a ketamine treatment service line
- Applied AI-assisted research and workflow optimization to analyze complex systems and inform decision-making
- Recognized for leadership capacity and offered an expanded Interim Chief Operating Officer role prior to business closure
- Functional Medicine Practice
Substitute Teacher
Grand County School District
Moab
11.2024 - 07.2025
- Provided classroom instruction and support across a range of grade levels and subjects as needed.
- Adapted quickly to varied classroom environments while maintaining continuity of learning.
Operations Manager
BetterRide
Moab
07.2019 - 11.2024
- Directed daily operations for a mountain bike skills coaching business through sustained growth until owner retirement
- Managed scheduling, client communications, inventory, and operational logistics
- Led & created marketing and digital presence, including website design (WordPress/Divi), SEO, newsletters, blog content, social media, and YouTube video editing
- Utilized Google Workspace and Microsoft Office to support business operations
Teacher/Owner
Kindermusik
George
01.2011 - 06.2019
- Owned and operated a music and movement franchise for children aged 0-7 years.
- Taught music classes for elementary and middle schools.
- Developed a high school music curriculum for a private institution.
- George, South-Africa
Guesthouse owner & Chef
Graaff-Reinet
01.2005 - 06.2010
Personal assistant
Pretoria
Opera singer
Pretoria
Education
BA - Drama and Literary Theory, Psychology, International politics, French, German, Music (Opera and guitar)
University of Pretoria
01.1994
High School -
Hendrik Verwoerd High School
Pretoria01.1989
Skills
- Operations management
- Customer service
- Conflict resolution
- Community outreach
- Networking and relationship building
- Facility maintenance
- Guest satisfaction tracking
- Travel coordination
- Front office staff
- Vendor interaction
- Analytical research and synthesis
- Workflow optimization and process improvement
- Executive support and cross-functional coordination
- Clear written and verbal communication
- Mediation and conflict resolution
- Rapid learning and independent, high-accountability work
- Aprima EMR
- ISolved / Insperity
- Basecamp
- Google Workspace
- Zoom
- Canva
- Google My Business
- Social media platforms
- Video and article editing tools
- AI-assisted research, synthesis, and workflow optimization
- Rapid learning and integration of AI tools into operational systems
Languages
- Afrikaans, native
- English, native
- German, working knowledge
Systems And Platforms
Aprima EMR, iSolved / Insperity, Basecamp, Google Workspace, Zoom, Canva, Google My Business, Social media platforms, Video and article editing tools, AI-assisted research, synthesis, and workflow optimization, Rapid learning and integration of AI tools into operational systems
Timeline
Manager/ Exec Assistant / Business Development
Moab Family Health
08.2025 - 02.2026
Substitute Teacher
Grand County School District
11.2024 - 07.2025
Operations Manager
BetterRide
07.2019 - 11.2024
Teacher/Owner
Kindermusik
01.2011 - 06.2019
Guesthouse owner & Chef
01.2005 - 06.2010
Personal assistant
Opera singer
BA - Drama and Literary Theory, Psychology, International politics, French, German, Music (Opera and guitar)
University of Pretoria
High School -
Hendrik Verwoerd High School