ILSE MARQUEZ

Managed patient check-in and check-out processes efficiently. Scheduled appointments using dental practice management software. Answered phone calls and addressed patient inquiries professionally. Maintained accurate patient records and updated information promptly.

Coordinated referrals to specialists as needed for patient care. Assisted with insurance verification/patient dental history. Collaborated with dental staff to improve patient flow and satisfaction.

Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.

Greeted customers warmly and made them feel welcome.

Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.

Performed data entry into computer systems to maintain accurate records of customer information. Handle payments/patient's co-pays processing, and provided customers with receipts and proper bills.

Obtain complete breakdown of patient's dental insurance (PPO & HMO). Manage incoming/outgoing dental lab cases. Answer high volume of incoming calls. Schedule new patient/Recall/specialties appointments. Follow-up with patients for pending treatment. Process Endo & ortho reports. Facilitated communication between patients, dentists, and insurance companies effectively. Researched policy changes requested by clients and updated their accounts accordingly . Responded promptly to customer inquiries regarding billing issues or policy updates. Informed patients of claims status after filing insurance claims.

Managed patient records using digital filing systems and software. Scheduled appointments and coordinated follow-up visits for patients.

Assisted in patient preparation and comfort during dental procedures. Sterilized instruments and maintained a clean, organized workspace.

Educated patients on preventive care and post-treatment instructions effectively. Sterilized instruments according to established guidelines and protocols. Took digital X-rays of teeth using radiographic equipment. Maintained a neat, clean and organized environment throughout the office. Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.

Built loyal patient following and retained return patients by providing empathetic and caring service. Explained dental services and payment plans to help patients make informed decisions. Kept accurate records of dental treatments provided for each patient's visit.

Front office: Greet patients, manage patient's paper work, create charts, operate fax & copy machine. Verify ins eligibility (PPO, HMO & medical).Entering patient and treatment in the system. Filing patients charts/dental x-rays.

Answer phone calls, confirming and treatment scheduling. Track insurance claims. Collect copayments and cash patient payments.

Back office: chairside assisting, charting treatment, instrument handing.

Sterilizing dental instruments and equipment.

Clean and disinfect rooms.

Setting up patients rooms for procedures. Stock rooms. Take oral photos and x-rays.

Coronal polishing, and apply fluoride.