Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ilse Muniz

Harlingen,TX

Summary

Skilled in conflict de-escalation and relationship management, I significantly enhanced public safety and community trust during my tenure at Brownsville Police Department. Leveraging strong planning and computer skills, I also spearheaded training programs and streamlined operations at Weslaco Family Dentistry, boosting patient satisfaction and revenue growth.

Overview

14
14
years of professional experience

Work History

Police Officer

Brownsville Police Department
01.2019 - 10.2024
  • Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
  • Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
  • Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
  • Answered emergency calls for help from citizens and business owners.
  • Trained new officers on department policies and procedures, fostering a professional work environment focused on public service.
  • Conducted thorough investigations for various cases, leading to timely resolutions and justice served.
  • Maintained accurate case records and documentation, ensuring proper evidence handling and information sharing among relevant parties.
  • Utilized clear communication and interpersonal skills to build relationships with citizens.

Dental Office Manager

Weslaco Family Dentistry
01.2018 - 01.2019
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
  • Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
  • Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
  • Collaborated closely with dentists to create customized treatment plans that best met individual patient needs while maximizing practice profitability.
  • Maintained strict confidentiality of all patient records, ensuring compliance with HIPAA regulations and safeguarding sensitive personal information.
  • Reduced wait times for patients through effective coordination of staff schedules and resource allocation.
  • Enhanced patient satisfaction by streamlining appointment scheduling and managing insurance claims.
  • Increased and stimulated new patient growth by supporting sales, marketing and promotional programs.

Dental Assistant

Harlingen Family Dentistry
01.2011 - 01.2018
  • Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
  • Maintained a clean and sterile work environment to prevent cross-contamination and infection.
  • Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
  • Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
  • Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
  • Prepared and arranged instruments, medications, and required materials for dental procedures.
  • Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
  • Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
  • Documented patient dental health information, medical history, and vital signs for future reference.
  • Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
  • Explained treatment procedures and instructed patients on home care guidelines.
  • Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
  • Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
  • Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
  • Supported dentists during oral surgeries by preparing surgical rooms with necessary tools and sterilized instruments.
  • Enhanced patient comfort by carefully explaining procedures and addressing concerns prior to treatments.
  • Enhanced patient rapport by consistently delivering compassionate and professional care.
  • Scheduled and confirmed patient appointments.
  • Designed dental report card to explain patient dental health status and treatment plans.

Education

High School Diploma -

Harlingen High School
Harlingen, TX

Skills

  • Conflict de-escalation
  • Relationship building and management
  • Planning and coordination
  • Human relations
  • Crisis intervention and deescalation
  • Self-defense techniques
  • Police reports
  • Safety improvements
  • Public relations
  • Computer Skills
  • Reliability
  • Multitasking Abilities

Languages

Spanish
Native or Bilingual

Timeline

Police Officer

Brownsville Police Department
01.2019 - 10.2024

Dental Office Manager

Weslaco Family Dentistry
01.2018 - 01.2019

Dental Assistant

Harlingen Family Dentistry
01.2011 - 01.2018

High School Diploma -

Harlingen High School

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Ilse Muniz