Ilse Wolf
Warrenton,VA
Summary
Organized Bookkeeper proficient in QuickBooks. Executed bookkeeping tasks for a corporation and excelled at quickly learning new accounting methods and procedures. Excellent accounting skills and attention to detail leading to decreased loss of revenue.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Administrator
Karma Care LLC
05.2023 - 10.2023
- Responsible for day-to-day management of Karma Care, a new home healthcare agency.
- Employing qualified personnel and ensuring adequate staff orientation, training, education, and evaluation.
- Maintaining compliance with applicable state laws and regulations by implementing required policies and procedures.
- Assist in sales and marketing effort, including meeting with prospective clients.
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
- Reduced overhead costs through careful budget management and resource allocation.
- Established organized filing system that streamlined document retrieval and reduced misplaced files.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
Administrative Assistant to the Executive Director
SRI Management LLC
04.2022 - 05.2023
- Enhanced Executive Director''s productivity by effectively managing their schedule and appointments.
- Ensured compliance with company policies and regulatory requirements through diligent record-keeping practices.
- Safeguarded sensitive information by maintaining strict confidentiality in all aspects of administrative duties.
- Managed phone and email correspondence and handled incoming and outgoing mail.
- Assisted with initial screening for different positions by setting up interviews, processing new hire paperwork and helping with payroll set-up.
- Facilitated training and onboarding for incoming staff.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Maintained professional appearance of common areas including conference rooms and reception area, ensuring welcoming environment for resident and guests.
- Complete monthly billing for all resident in-house accounts. Reconcile community credit card statement.
- Assist Sales & Marketing department by meeting with prospective clients and touring community.
- Act as essential personnel, during emergencies.
- Volunteered to help with special projects of varying degrees of complexity.
Life Enrichment Assistant
RUI - The Wellington at Lake Manassas
12.2021 - 04.2022
- Stimulate residents by offering activities that promote mental, intellectual, creative, spiritual, and physical well-being.
- Ensured compliance with safety regulations during all activities for well-being of participants at all times.
- Adapted activities as needed to accommodate varying physical and cognitive abilities, ensuring all residents could participate in programming efforts.
- Boosted social interaction among residents through facilitating group events and outings.
- Improved emotional well-being of residents by offering compassionate companionship and active listening.
- Utilized effective time management skills to balance planning responsibilities alongside direct resident engagement in daily programming efforts.
- Record resident participation in activities and assist Life Enrichment Director with corporate reporting.
Accounting Manager
ServiceMaster Restore
09.2019 - 11.2021
- Achieved timely financial reporting through diligent preparation and analysis of monthly, quarterly, and annual reports for executive review.
- Reduced discrepancies in financial data with thorough account reconciliations and adjustments.
- Managed journal entries, collection efforts and bank account reconciliations.
- Coordinated efforts between accounting team and other departments to ensure accuracy in interdepartmental transactions recording and proper cost allocation.
- Generated invoices upon receipt of billing information and tracked collection progress.
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
- Processed vendor payments, commissions and other accounting disbursements for accuracy and compliance.
- Managed vendor relationships and negotiated contracts to obtain best prices and value for money.
- Generate commercial mitigation assignment estimating & billing.
Project Manager
ServiceMaster Restore
09.2013 - 09.2019
- Prepare estimates for water, fire & mold mitigation assignments.
- Structure and manage entire personal property/content division.
- Manage entire hoarding cleanup assignments.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Planned, designed, and scheduled phases for large projects.
- Provided detailed project status updates adjusters and executive management.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
Front Desk Receptionist/Administrative Assistant
Intelligent Office
03.2012 - 09.2013
- Managed high-volume multi-line phone system for various companies with diverse needs.
- Calendar management and organization of appointments, meetings and client intakes.
- Build strong professional relationships through continued communication with clients.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Scheduled, coordinated and confirmed appointments and meetings.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Collected room deposits, fees, and payments.
- Developed strong working relationships with team members, fostering positive work environment.
Design Sales Consultant
Belfort Furniture
04.2009 - 03.2012
- Developed concrete understanding of all product features and benefits, credit programs and additional available company services to direct customers to best fit purchase options.
- Follow through with prospective and current customers on inventory updates and order statuses.
- Secured repeat business by fostering long-term relationships with satisfied clients through regular check-ins and after-sales support.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Collaborated with design team to create customized proposals that catered to individual client requirements.
- Provided ongoing support for existing clients, ensuring any concerns were addressed promptly to maintain high levels of satisfaction.
- Exceeded sales targets consistently through diligent prospecting efforts and effective negotiation skills in closing deals.
- Maximized revenue opportunities by upselling additional products or services during client consultations when appropriate.
- Contributed to overall team success by collaborating with colleagues, sharing best practices, and supporting continuous improvement initiatives in sales strategy and processes.
- Achieved annual sales of almost $1 million.
Bookkeeper
Mako Marine, Inc
01.2004 - 12.2008
- Established QuickBooks accounting system to reflect accurate financial records.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
- Prepared monthly bank reconciliations to ensure accurate representation of company's financial position.
- Completed payroll and tax forms in compliance with legal regulations.
- Supported year-end closing procedures by preparing adjusting journal entries as needed.
Credit Manager
Mandarin Oriental New York & The Mark Hotel
11.2001 - 12.2004
- Implement Accounts Receivable department for new property as part of opening team.
- Billing and processing of all corporate and social events.
- Devised collection recovery strategies to resolve customer issues and delinquent cases.
- Analyzed creditworthiness of corporate account applicants and determined credit risk.
- Reviewed billing problems, researched issues, and resolved customer concerns.
- Processed debtor payments and updated accounts to reflect new balance.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Collaborated with cross-functional teams to ensure accurate billing information and optimized revenue collection efforts.
- Performed monthly reconciliations between billed amounts and collected revenues, ensuring alignment between accounting systems for accurate record-keeping purposes.
- Assisted in development of departmental policies and procedures related to billing practices, enhancing overall compliance standards.
Group Sales Coordinator
The Mark Hotel
03.2001 - 11.2001
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Managed accounts to retain existing relationships and grow share of business.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Collaborated closely with marketing department to develop targeted campaigns that generated qualified leads for Group Sales team.
- Conducted site visits with prospective clients, showcasing venue offerings and providing detailed information on available packages.
- Maintained accurate records of all group bookings, payments, and correspondence using CRM software.
- Managed client accounts from initial inquiry through post-event follow-up, ensuring cohesive experience throughout entire process.
- Enhanced customer satisfaction with timely and efficient coordination of group events and reservations.
- Collaborated with various departments to ensure seamless event execution and guest satisfaction.
Education
High school diploma -
Tygerberg High School
Cape Town, Western Cape12.1990
Certification
- IICRC Certification
- Virginia Real Estate License
- QuickBooks Certification
- Yoga Teacher
Additional Information
I took the pass few months to complete a Yoga Teacher certification and take care of a loved one. I also had the opportunity to join a missionary trip to El Salvador.
Awarded Project Manager of the Year 2017 & 2018
Timeline
Administrator
Karma Care LLC
05.2023 - 10.2023
Administrative Assistant to the Executive Director
SRI Management LLC
04.2022 - 05.2023
Life Enrichment Assistant
RUI - The Wellington at Lake Manassas
12.2021 - 04.2022
Accounting Manager
ServiceMaster Restore
09.2019 - 11.2021
Project Manager
ServiceMaster Restore
09.2013 - 09.2019
Front Desk Receptionist/Administrative Assistant
Intelligent Office
03.2012 - 09.2013
Design Sales Consultant
Belfort Furniture
04.2009 - 03.2012
Bookkeeper
Mako Marine, Inc
01.2004 - 12.2008
Credit Manager
Mandarin Oriental New York & The Mark Hotel
11.2001 - 12.2004
Group Sales Coordinator
The Mark Hotel
03.2001 - 11.2001
High school diploma -
Tygerberg High School
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