Ilsen Fontes
Orlando,FL
Summary
Dynamic manager with a proven track record at Safe Drop Medical Courier Services LLC, excelling in operations management and customer service. Skilled in team leadership and problem-solving, I enhanced delivery efficiency and boosted client satisfaction through effective training and communication strategies. Committed to fostering a positive work environment and driving team success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
16
16
years of professional experience
Work History
Manager
Safe Drop Medical Courier Services LLC
03.2025 - Current
- Managed daily operations, ensuring timely and accurate deliveries of medical supplies.
- Coordinated schedules for couriers, optimizing routes for efficiency and productivity.
- Oversaw compliance with safety regulations, maintaining a secure working environment.
- Trained new staff on operational procedures and safety protocols to enhance performance.
- Resolved customer inquiries and issues promptly, enhancing client satisfaction levels.
- Developed standard operating procedures to streamline workflow within the courier team.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
SUPERVISOR
Universal Studios
01.2010 - 07.2025
- Supervised daily operations to ensure team efficiency and adherence to safety protocols.
- Trained new staff on operational procedures and company policies to enhance productivity.
- Monitored workflow and performance metrics to identify areas for improvement.
- Assisted in inventory management, ensuring optimal stock levels were maintained.
- Conducted regular team meetings to communicate goals and address challenges effectively.
- Provided guidance and support to team members in achieving daily targets.
- Collaborated with management to develop training materials for ongoing staff development.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
- Boosted team morale and performance, organizing regular training sessions and motivational meetings.
- Implemented rewards and recognition program that significantly increased employee engagement and satisfaction.
- Negotiated with vendors to secure cost-effective contracts, resulting in significant budget savings.
- Conducted regular reviews of operations and identified areas for improvement.
- Developed effective improvement plans in alignment with goals and specifications.
- Educated staff on organizational mission and goals to help employees achieve success.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Reduced conflict incidents significantly, fostering cohesive team environment through effective conflict resolution strategies.
- Facilitated seamless communication between departments, ensuring that all teams were aligned with company goals.
Education
Associate of Science - Counseling Psychology
FACULTAD DE SICOLOGIA
Montevideo, URUGUAY12-1998
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Relationship building
- Employee coaching and mentoring
- Operations management
- Positive attitude
- Customer relationship management
- Problem-solving aptitude
- Coaching and mentoring
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Manager
Safe Drop Medical Courier Services LLC
03.2025 - Current
SUPERVISOR
Universal Studios
01.2010 - 07.2025
Associate of Science - Counseling Psychology
FACULTAD DE SICOLOGIA