Ilsha Mody
Pune,Maharashtra
Summary
Dynamic Product Manager with over 18 years of experience in driving growth and innovation across the telecom, finance, travel, and healthcare industries. Expertise in user research, UX design, and content strategy facilitates the creation of user-centric products that align with diverse stakeholder needs. Proven ability to collaborate effectively with cross-functional teams to prioritize product backlogs, develop strategic roadmaps, and achieve successful product launches. Committed to continuous learning and team empowerment to foster an engaging, high-performing work environment.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Sr. Product Manager
Phreesia India
Pune, MH
04.2024 - Current
- Developed comprehensive product roadmaps to ensure alignment with business goals and customer needs.
- Collaborated cross-functionally with engineering, design, marketing, sales and operations teams to define requirements for new products.
- Recommended product changes to enhance customer interest and maximize sales.
- Executed research and due diligence to improve sales lead pipeline.
- Conducted research to determine ideal markets for products and services.
- Collaborated with management to develop strategies for improving overall team performance and efficiency.
Sr. Product Training Manager
Rayden Interactive, Phreesia Partner
Pune, MH
11.2020 - 03.2024
- Managed a team of 12+ employees by providing guidance, setting goals and objectives, delegating tasks, and monitoring performance.
- Developed and implemented strategies to improve operational efficiency, reduce costs, and increase productivity.
- Directed cross-functional teams in developing innovative solutions to complex problems.
- Created detailed reports on project progress for senior management review.
- Participated in recruitment initiatives by interviewing potential candidates and selecting suitable hires.
- Regularly evaluated user satisfaction levels by reviewing survey results to change and improve content delivery.
- Joined the E-learning Training Team as an analyst, and soon got promoted to Sr. Analyst, Manager, and Sr. Manager in span of 3 years.
ASSOCIATE MANAGER
Affinity Express
Pune, MH
04.2019 - 08.2020
- Launched soft skills and behavioral training to develop people.
- Created skill competency mapping against each role for all the different verticals to assess performance.
- Plan behavioral training based on TNA to upskill the current team leads and above.
- Acting as an Account Manager for one of the clients, I understand the error trend to drive error reduction projects.
COMMUNICATION TRAINER
Fareportal
Pune, MH
02.2018 - 04.2019
- Identify & run projects to improve C-SAT & NPS scores
- Run engagement activities such as call audits & one on one feedback for BQ improvement
- TNI from customer services & communication standpoint, followed by refreshers & individual development plans
- Planning & delivering new hire pre-process training
ASSISTANT MANAGER
WNS Global Services
Pune, MH
07.2015 - 11.2017
- Publishing training calendar & conducting soft skill workshops for all clients
- Create customized training curriculum & design soft skill modules to meet TNA
- Run projects around service & performance improvement
- Process transition and process set up
VOICE COACH
Accenture
Bengaluru, KA
01.2011 - 08.2015
- Mentor the Team as a Voice Coach
- Audit calls & emails, share one on one feedback, coach & develop teams
- Implementing language, culture & soft skills modules for new hires
- Lead the calibrations among Teams & the clients
- HR Advisor - HR Services (before stepping up as a Voice Coach, I worked as HR Associate for some of the biggest clients of Accenture)
- Worked as HR Associate for clients to manage their Payroll, Compensation & Performance Management
- Support to solve employee's concerns through call or email
- Manage visual dashboards as a SPOC for Operational Excellence projects
SR. CUSTOMER CARE REPRESENTATIVE
Tech Mahindra Business Services Limited
Pune, MH
08.2008 - 02.2010
SR. CUSTOMER CARE REPRESENTATIVE
Mphasis Pvt. Ltd.
Pune, MH
07.2007 - 07.2008
CUSTOMER SERVICE REPRESENTATIVE
V-Customer India Pvt. Ltd
Pune, Maharashtra
08.2005 - 01.2007
Education
Bachelor of Arts - English Literature
Himalayan University
Itanagar, AR01.2018
12th - Higher Secondary - Commerce
St Patrick's Junior College
Pune01.2004
10th - Secondary School -
S. G. S. High school
Pachora, MH01.1999
Skills
- Product management
- Project coordination and management
- Market research
- Data analysis
- Roadmap development
- User experience
- Cross-functional collaboration
- Performance evaluation
- Business case development
- Design thinking
- Transition management
- Business Acumen
- Complex Problem-solving
- Analytical thinking
- Process optimization
- Employee coaching and mentoring
Certification
· Certified Scrum Master
· Certified AI Product Manager
· Certified L&D Expert
· Certified Master Trainer and Facilitator
· Certified NLPPractitioner
· Certified Law of Attraction Coach
Timeline
Sr. Product Manager
Phreesia India
04.2024 - Current
Sr. Product Training Manager
Rayden Interactive, Phreesia Partner
11.2020 - 03.2024
ASSOCIATE MANAGER
Affinity Express
04.2019 - 08.2020
COMMUNICATION TRAINER
Fareportal
02.2018 - 04.2019
ASSISTANT MANAGER
WNS Global Services
07.2015 - 11.2017
VOICE COACH
Accenture
01.2011 - 08.2015
SR. CUSTOMER CARE REPRESENTATIVE
Tech Mahindra Business Services Limited
08.2008 - 02.2010
SR. CUSTOMER CARE REPRESENTATIVE
Mphasis Pvt. Ltd.
07.2007 - 07.2008
CUSTOMER SERVICE REPRESENTATIVE
V-Customer India Pvt. Ltd
08.2005 - 01.2007
Bachelor of Arts - English Literature
Himalayan University
12th - Higher Secondary - Commerce
St Patrick's Junior College
10th - Secondary School -
S. G. S. High school
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