Ilsi Villacreses
Perris
Summary
Dedicated customer service professional with extensive experience in fast-paced retail and food service environments. Proven ability to lead teams, resolve customer concerns, and ensure smooth operations. Strong organizational skills and a natural ability to connect with customers. Excels at multitasking and maintaining high standards of service while meeting company goals.
Overview
10
10
years of professional experience
Work History
Lead Online Shopper
Walmart
01.2022 - 01.2023
- Managed and coordinated a team of online order associates to ensure timely and accurate order fulfillment
- Provided training and support to team members, enhancing productivity and customer satisfaction
- Resolved customer issues with professionalism and efficiency, ensuring positive experiences
- Monitored inventory levels to prevent order delays and ensure product availability
- Maintained detailed records of operations to support management in strategic planning
Career Break
01.2015 - 01.2022
- Took time off to focus on raising three children and managing household responsibilities
- Developed strong organizational, multitasking, and problem-solving skills applicable to professional settings
Team Member
Panera Bread
01.2013 - 01.2015
- Delivered exceptional customer service in a fast-paced environment, ensuring customer satisfaction and loyalty
- Handled cash register operations and processed transactions accurately
- Assisted in food preparation and ensured adherence to health and safety standards
- Collaborated with team members to meet daily sales goals and maintain smooth operations
- Addressed customer inquiries and complaints, resolving issues promptly and effectively
Education
High School -
Perris High School
Perris, CA01.2011
Skills
- Customer Service Excellence
- Team Leadership and Training
- Conflict Resolution
- Time Management
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Lead Online Shopper
Walmart
01.2022 - 01.2023
Career Break
01.2015 - 01.2022
Team Member
Panera Bread
01.2013 - 01.2015
High School -
Perris High School
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