Overview
Work History
Education
Skills
Workreferences
Businessvision
Businessmission
Personal Information
References
Languages
Timeline
Generic
Ilsia Enriquez

Ilsia Enriquez

Executive Assistance
Villa Nueva

Overview

5
5
years of professional experience

Work History

Agent from de Department of investigations and Claims

Conduent Guatemala
  • In charge of the investigation, collection, and processing of each of the packages that are entered into the claims system through the Web or by telephone
  • Analyze, adjust, and schedule for the resolution of each investigation received
  • Help the claims department expedite the resolution of the complaints received.

Portfolio Analyst

Capgemini Guatemala
06.2016 - 01.2017
  • Responsible for processing transactions and producing results in the following areas: collection, credit verification, resolving conflict management, and portfolio deduction management
  • Meet service levels, key team measurement goals, and deliver high-quality, cost-effective customer service
  • Perform tasks in accordance with written or assigned procedures; work under supervision.

Customer Service Representative and Operations in Imports and Exports

Damco Guatemala
01.2016
  • Provide high-quality cargo and supply chain management services
  • On an international level
  • Efficiently meet the customer's demands for both supply chain and forwarding
  • Provide effective solutions to the needs of each client, such as rate quotes, requests and confirmations of reservations, movement and receipt of merchandise, preparation and delivery of the bill of lading, and invoicing.

Operations Assistance

Alorica Guatemala
01.2012 - 01.2015
  • Maintain communication with customers through phone calls, information gathering, and/or problem resolution to provide a high-quality customer experience
  • Assist and provide support to administrative staff
  • Directing the groups that are undergoing the training process
  • Assist, supervise, and provide follow-up to improve the performance of the different groups that are working within the call center
  • In charge of logistics, reception of warehouse receipts, verification and typing of the same, creating air and sea bookings, quoting pick-ups, and managing the logistics of pick-ups
  • Report merchandise in the warehouse to clients and make the dispatches to ship
  • Follow-up on sales with suppliers, locate merchandise, and track them.

Project Coordinator

The Learning Group
01.2012
  • Coordination and supervision of project execution
  • Construction of key management indicators for the department and training of new staff about organizational culture
  • Responsible for developing accompaniment plans for the mentors of the organization's trainees’ program
  • Organization of events and training for clients, assembly and logistics of corporate conferences, logistics of international conferences with clients from Latin America, and team building
  • I was in charge of quoting, planning, and buying the different materials that would be used in the process of organizing the events.

Management Secretary

Librería Católica San Pablo Guatemala
01.2006
  • Take control of petty cash, supporting management with international transactions for other branches
  • Streamline the collection of customers who left invoices pending payment, establishing a certain time frame for the payment to be made
  • Assisting the management in the area of imports and in the procedures related to the expected vessels
  • Both from Colombia and Spain.

Education

Skills

Problem-Solving

Workreferences

  • Juan Carlos Botche, Supervisor Conduent, 5921 7162
  • Vilma Marroquin, Quality Analyst -Conduent, 5067 5656

Businessvision

I am constantly training myself to be proactive and competitive, staying focused on being able to achieve my goals.

Businessmission

Apply knowledge within the company and develop proactively.

Personal Information

  • Age: 41 years
  • Nationality: Guatemalan


References

  • Omar Enriquez, Sales Supervisor, 5966 6693
  • Fernando Calderon, Customs agent, 3128 8101

Languages

English
Professional Working

Timeline

Portfolio Analyst

Capgemini Guatemala
06.2016 - 01.2017

Customer Service Representative and Operations in Imports and Exports

Damco Guatemala
01.2016

Operations Assistance

Alorica Guatemala
01.2012 - 01.2015

Project Coordinator

The Learning Group
01.2012

Management Secretary

Librería Católica San Pablo Guatemala
01.2006

Agent from de Department of investigations and Claims

Conduent Guatemala

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Ilsia EnriquezExecutive Assistance