Ilsy Villanueva
Lufkin
Summary
Proactive and customer-focused, I excelled at Whataburger by enhancing team efficiency and safety, and boosting customer satisfaction through exemplary service and problem-solving skills. Trained new members, showcasing leadership and sales expertise, contributing significantly to a positive shopping experience and operational goals.
Overview
4
4
years of professional experience
Work History
92Y Unit Supply Specialist
United States Army National Guard
01.2023 - Current
- Demonstrated adaptability by adjusting to changing priorities and workload demands, consistently meeting deadlines and unit objectives.
- Facilitated equipment maintenance and repair, coordinating with external vendors to minimize downtime.
- Expedited supply requisitions by regularly updating the automated logistics database with accurate information.
- Contributed to strategic planning efforts by analyzing historical usage patterns to anticipate future demand trends accurately.
- Safeguarded sensitive materials through strict adherence to security protocols, mitigating potential risks or losses.
- Ensured proper equipment allocation during mobilizations, adhering strictly to authorization lists and guidelines.
- Reduced supply shortages with diligent monitoring of stock levels and proactive reorder recommendations.
- Improved unit efficiency by maintaining accurate inventory records and promptly processing requests for supplies.
Team Member
Whataburger
06.2023 - 05.2024
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Trained new team members by relaying information on company procedures and safety requirements.
- Assisted customers in selecting merchandise best suited to needs.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Assisted in the onboarding of new team members by providing guidance, support, and training resources to ensure a smooth transition into the work environment.
- Monitored and verified merchandise for proper prices and labels.
- Maintained clean and orderly store environment, ensuring pleasant shopping experience for customers.
Waitress Trainee
Hidalgos Restaurant
10.2021 - 04.2022
- Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards.
- Developed strong multitasking skills by simultaneously managing multiple tables and attending to various guest needs.
- Ensured accurate order-taking and timely delivery of meals to guests, resulting in positive feedback and repeat business.
- Enhanced customer satisfaction by providing attentive and friendly service during busy shifts.
- Responded promptly to customer inquiries or concerns, demonstrating excellent problem-solving abilities.
- Displayed strong attention to detail when setting tables and presenting dishes, enhancing the overall dining experience for guests.
Cashier
Shopping Basket
05.2021 - 04.2022
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Addressed and resolved customer complaints in polite and professional manner.
- Trained new team members by relaying information on company procedures and safety requirements.
- Assisted customers in selecting merchandise best suited to needs.
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
- Assisted in the onboarding of new team members by providing guidance, support, and training resources to ensure a smooth transition into the work environment.
- Monitored and verified merchandise for proper prices and labels.
- Maintained clean and orderly store environment, ensuring pleasant shopping experience for customers.
Education
Coleman ISD
Coleman, TX05.2022
Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Collaboration and teamwork
- Following instructions
- Cash handling
- Cleaning
- Flexible schedule
- Leadership qualities
- Workplace safety
- Money handling
- Organizing work stations
- Goal setting and achievement
- Training and mentoring
- Relationship building
- Order preparation
- Team building
- Sales expertise
- Facility cleaning
- Area and facility cleaning
- FLUENT IN LANGUAGE
- Sales and marketing
Languages
Spanish
Native or Bilingual
Timeline
Team Member
Whataburger
06.2023 - 05.2024
92Y Unit Supply Specialist
United States Army National Guard
01.2023 - Current
Waitress Trainee
Hidalgos Restaurant
10.2021 - 04.2022
Cashier
Shopping Basket
05.2021 - 04.2022
Coleman ISD
Similar Profiles
Jason ConwayJason Conway
Fire Support Non-Commissioned Officer at United States Army National GuardFire Support Non-Commissioned Officer at United States Army National Guard
Turin LatinoTurin Latino
Masonry & Carpentry Specialist at United States Army National GuardMasonry & Carpentry Specialist at United States Army National Guard
Jason WelshJason Welsh
Private First Class (Motor Transport Operator) 88M at United States Army National GuardPrivate First Class (Motor Transport Operator) 88M at United States Army National Guard
LUIS CHEVALIER AQUINOLUIS CHEVALIER AQUINO
Technical Engineer – Service Member at United States Army National GuardTechnical Engineer – Service Member at United States Army National Guard
Jessica KleinJessica Klein
Assembler at Lockheed Martin, MFCAssembler at Lockheed Martin, MFC