Jazmin Fuentes
Inglewood,CA
Summary
Talented Policy Analyst with a background in completing in-depth reviews under tight timelines to evaluate current, pending, and proposed changes. Well-versed in authoring reports and developing recommendations to benefit customers. Over six years of experience in policy management.
Overview
14
14
years of professional experience
Work History
Policy Analyst
Inter Insurance Exchange Of Auto Mobil Club
04.2017 - Current
- Drafted clear and concise reports, memos, and presentations to communicate complex policy issues to diverse audiences.
- Facilitated cross-functional team meetings to ensure consistency in approach across all policy areas.
- Provided expert guidance on relevant regulations, legislation, guidelines, standards, best practices related to specific policy areas.
- Leveraged technical tools such as statistical software packages for data visualization or analysis tasks that supported evidence-based policy recommendations.
Assistant Manager
Speedy Cash
06.2014 - 04.2017
- Provide excellent and friendly customer service to all new and current customers
- Keep inventory of money in vault
- Serve as replacement manger when store manager is not in
- Help tellers with troubles they may have with customer information or with the customer personally
- Audit new customer loans to make sure that all the information was input correctly in to the system
- Enter sales into register
- Process loans such as: Payday loans, Tittle loans, Express loans, and Signature loans
- Professionally answer phones on the first ring, and provide any information acquired by customer as well as take any loan payment over phone
- Verifying and cashing all checks: Tax checks, payroll, personal, settlement checks, etc… Properly handling, and disposing of customer's confidential information
- Make copies, send faxes
- Professionally explain in detail legal contracts to customer.
Sales Associate
Radio Shack
04.2011 - 06.2014
- Generate sales and suggestively selling to reach and surpass company-mandated goals
- Enter sales into a cash register
- Act as a replacement manager, when the 'on duty' manager was out for the day or unavailable
- Complete bank deposits, and do cash counts throughout the day, to monitor short or overages
- Assist customers find the appropriate equipment to fit their demands or everyday needs
- Motivate others to provide excellent customer service, and maintain a friendly atmosphere
- Professionally answer phones, and provide information as needed
- Kept the store neat, and organized for customers to have our products easily accessible
- Work with other retail companies such as AT&T, Verizon, and Sprint to activate new or edit current cell phone plans
- Persuading and pushing Radio Shack products, such as getting customers to open a Radio Shack Credit Card
- Properly handling, and disposing of customer's confidential information.
Sale Associate
Hi-Fashion clothing store
08.2009 - 04.2011
- Entered sales into a cash register
- Assisted customers in choosing and accessorizing outfits to fit their specific needs
- Kept the work environment clean, and organized to maximize the customer shopping experience
- Created displays for door entrances, windows, and accessory show cases
- Completed bank deposits at the end of the night.
Education
High School Diploma -
Morningside High School
06.2009
Skills
- Interpersonal Skills
- Public Speaking
- Project Management
- Decision Making
- Teamwork and Collaboration
- Open to feedback and constructive criticism
- Data Entry
- Customer Service
- Paperwork Processing
- Attention to Detail
- Decision-Making
- Bilingual in Spanish
- Data Analysis
References
Available upon request
Spanish
Fluent it speaking, writing and reading.
Languages
Spanish
Native or Bilingual
Timeline
Policy Analyst
Inter Insurance Exchange Of Auto Mobil Club
04.2017 - Current
Assistant Manager
Speedy Cash
06.2014 - 04.2017
Sales Associate
Radio Shack
04.2011 - 06.2014
Sale Associate
Hi-Fashion clothing store
08.2009 - 04.2011
High School Diploma -
Morningside High School
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