Highly organized and goal oriented training administrator passionate about facilitating exceptional experiences in graduate medical education. Known for great attention to detail and strong interpersonal communication skills with all levels and backgrounds.
Overview
17
17
years of professional experience
Work History
Residency Program Coordinator
Larkin Community Hospital
South Miami, FL
08.2020 - Current
Manage day-to- day operations of Neurology Residency training program in collaboration with program director (16 Residents )
Achieved Continued ACGME accreditation for the Neurology Program with the guidance of GME administration and program director.
Supervise administrative functions of resident physicians
Responsible for implementation of changes to program curriculum based on current ACGME / ABPN accreditation requirements.
Prepare for accreditation site visits and review by ACGME review committees
Maintain database of all resident educational activity, resident compliance with curriculum, credentialing and licensing, changes to yearly schedule, call schedule, paid time off, sick time
Establish relationships and acts as a liaison to other hospitals, internal departments, and divisions regarding resident recruitment, resident scheduling, credentialing, program affiliation agreements, and external rotations
Provide support for special projects and educational activities including coordination of committee meetings, interview sessions, resident performance meetings, teaching lectures, and annual events such as orientations and graduation activities
Supervise, guide and train new coordinators within the graduate medical education department.
Provide ongoing direction and leadership for program operations
Schedule and supervised staff meetings to discuss new ideas and update participants on program details and milestones
Program Manager of Clinical Curriculum
University Of Miami School Of Medicine
Miami , FL
06.2019 - 07.2020
Provided direct assistance to Dean of Clinical Curriculum for MS 3 and MS 4 Medical Students
Managed Next Gen curriculum planning by coordinating committee meetings, gather necessary data and complete reports as needed
Served as liaison between Medical Education Curriculum Department, Clerkship Directors and Clerkship Coordinators
Responsible for establishing new processes for student credentialing, For MS 3 and MS 4 students, 200 + students
Assisted in developing and implementing new processes for clerkships, including evaluations and data used for performance tracking and grading
Part Time General Practice Clerkship Coordinator
Orchestrated smooth and efficient program development by collaborating cross-functionally across departments.
Coached team members on productivity strategies, policy updates and performance improvement plans to accomplish challenging goals.
Teamed with subject matter experts in evaluation and revision of training tools in order to continually improve learning platforms.
Managed multiple concurrent projects and consulted across organizations to determine objectives.
Residency Program Coordinator
Larkin Community Hospital
Miami, FL
06.2017 - 06.2019
Responsible for operational and financial management of ACGME accredited General Surgery program. Provided both administrative supervision and support to 10 residents and program director.
Obtained Initial Accreditation for program with guidance and support of program director and GME office.
Organized and managed program development from conception through successful execution.
Established relationships and acted as liaison to other hospitals, internal departments, and divisions regarding resident scheduling, recruitment, orientation, annual program affiliation agreements, and external rotations.
Provided support for special projects and educational activities such as meetings, dinners, interview sessions, orientations, and graduation activities.
Data base entry and tracking of data such as surgical statistics regarding admissions, discharges, surgical procedures, and basic skills
Faculty Administrative Assistant
Bascom Palmer Eye Institute
Miami, FL
07.2013 - 06.2017
Provided primary administrative support to Oculoplastic surgical physician faculty members
Managed physician’s patient schedules and calendars, and serve as patient liaison for clinical, operational, and administrative teams; coordinate referrals and diagnostic orders as needed
Provided service to ophthalmology residents and rotating medical students/observers, as well as full time Oculoplastic fellows as needed, including assisting with coordination of resident/fellow interviews and lectures
Regularly monitored and evaluated template utilization for clinic management and statistical reporting
Assisted physicians with Aesthetic practice including planning of quarterly beauty events to increase sales, assist with scheduling of patients including procedure plans and estimates.
Maintained relationships with vendors, manage and track product inventory. Learn about new products and assist in clinic to provide information to patients.
Case Management Assistant
America Loving Care
Miami , Florida
05.2012 - 07.2013
Coordinated referrals and direct support for HMO clients.
Monitored hospitalized visits, facilitated lab orders and ensured proper staffing of multiple disciplines for adequate delivery of home health services to patients in their homes
Served as primary resource for patients and appropriately responded and resolved patient concerns and/or complaints
Responsibilities included registering and scheduling patients, completing pre-admission information, facilitating verification of benefits, and maintaining medical records and files, and billing of services
Communicated appropriate clinical, legal and financial information to referring physician, clinician, potential patient and/ or significant other
Maintained professional relationships and promoted effective communication with medical staff, referral and payer sources, government agency personnel, and HMOs.
Office Manager/Patient Care Coordinator
Total Home Health Inc
Sebring, FL
02.2008 - 07.2011
Managed day to day operational functions for a licensed and Medicare-certified home health agency
Managed administrative tasks such as purchasing, staff scheduling, payroll, licensure and HIPAA compliance
Acted as main point of contact for patients, doctors and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
Assured office compliance with all state and federal requirements by conducting mock inspections and establishing processes
Ensured branch office met goals with quarterly reporting and presentations to the board of advisory
Ensured quality delivery of medical services to patients and increase in annual receivables, and patient satisfaction
Provided encouragement and leadership to clinical and administrative staff
Organized team building activities such as employee of the month, weekly staff meetings, and lunches to improve employee productivity and morale
Counseled employees regarding human resource policies, procedures, rules, laws and regulations
Handled purchasing, patient scheduling, payroll, licensure, and HIPPA compliance matters
Worked closely with office administrator to resolve critical issues, and to establish and enforce departmental policies.
Sales Administrative Assistant
The Collection
Miami , FL
01.2005 - 12.2007
Provided administrative support to Audi sales department of 15 sales associates, 2 finance managers and 2 sales managers
Handled project planning and promotional events for sales team, including logistics and customer surveys
Responsible for organizing incoming shipments
Worked closely with general sales manager and accounting department to track vehicles in stock or sold for quality control
Provided superior customer service to high volume of clientele to ensure customer satisfaction and resolution of customer complaints.
Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Education
Associate of Arts - Health Services Administration
Miami Dade College
Miami, FL
06.2023
Skills
Program Management
Personnel Management
Curriculum Management
Continuous Improvement Process
Strategic Leadership
Interdepartmental Coordination
Languages
English
Native or Bilingual
Spanish
Full Professional
Additional Information
Computer Software Proficiency :
Microsoft Word, Excel and PowerPoint
New Innovations Residency Management Software
E- Value by Med hub
U- Chart
Cerner
Expert Working Knowledge with the Following:
ACGME, Residency and Fellowship Program Compliance and Accreditation Standards
LCME, Medical School Compliance and Accreditation Standards
Clinical Case Manager/Utilization Review Specialist at Larkin Community HospitalClinical Case Manager/Utilization Review Specialist at Larkin Community Hospital