Ilwad Duale
Customer-focused sales associate with experience helping people find the right products and solutions for their needs. Strong at building relationships, learning product details, and explaining information in a way that is easy to understand. Known for being dependable, adaptable, and willing to take on new challenges. Brings strong communication, problem-solving, and teamwork skills to create positive customer experiences and achieve goals.
Work History
Sales Associate
10 Months- Helped customers find the right TV, computer, or home theater setup based on what they were looking for and their budget.
- Worked with my team to keep the department organized, stocked, and ready for customers.
- Learned about new technology and products to better assist customers and make recommendations.
- Built positive relationships with customers by listening to their needs and providing honest recommendations.
- Averaged twenty paid membership's per month and excelled in credit card applications and warranty
Barista/ Team Member
7 Months- Took orders and handled payments
- Made drinks and kept things running during busy times
- Kept the space clean and stocked
- Helped customers and fixed simple order issues
- Used a POS system to take orders and process payments
Walmart Electronic Associate
1 Year 1 Month- Helped customers find electronics, accessories, and other products that fit their needs and budget.
- Answered questions about phones, computers, TVs, gaming systems, and other electronics.
- Assisted customers with product comparisons and explained features in a simple way.
- Stocked shelves, organized displays, and made sure products were priced correctly.
Front Desk Attendant
2 Years 1 Month- Greeted guests and checked them in at the front desk
- Answered questions and helped people with bookings or services
- Helped resolve small issues or directed them to the right staff
- Communicated with coworkers to keep things running smoothly
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
Education
No Degree - Mechanical Engineering
High School Diploma
Skills
Languages
Leadership Experience
Lakeville, MN, 2023, 2025, 4-H Youth Teaching - Advised younger generation to refrain from Substances and peer pressure, AVID Volunteer leader - collected 10+ hours of volunteer hours, helped kids build self confidence, and supported and fed the elderly, Hosa member - attended FLC24, participated in an ambulance ride along and practiced life saving skills with professionals, volunteered at hospitals, Head of volunteering at senior home banquet 2024
-Team lead as a walmart electronic associate