Ily Griffin
San Antonio,TX
Summary
Resourceful individual with a versatile work history in customer-facing roles. Recognized for effective communication and adaptability, providing reliable service and support. Prepared to drive improvements in service delivery and operational workflows.
Overview
7
7
years of professional experience
3
3
Certifications
Work History
Barista
Summer Moon Coffee
San Antonio, Texas
01.2023 - Current
- Prepared high-quality coffee beverages following established recipes and standards.
- Maintained cleanliness and organization of workstations and customer areas.
- Engaged with customers to deliver exceptional service and tailored product recommendations.
- Operated espresso machines and brewing equipment efficiently and safely.
- Collaborated with team members to streamline daily operations during peak hours.
- Handled cash register transactions accurately while managing customer payments.
- Trained new baristas on proper beverage preparation techniques and customer service skills.
- Monitored inventory levels and restocked supplies.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Operated cash registers to process customer payments.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Operated and maintained coffee grinding and brewing equipment, ensuring optimal performance and quality.
- Ensured high customer satisfaction by efficiently processing drink orders and addressing inquiries.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
Dog Pet Sitter
Self-employeed
San Antonio, Texas
12.2022 - Current
- Provided attentive care to dogs during visits and daily activities.
- Managed feeding schedules according to owner instructions and dog dietary needs.
- Coordinated daily exercise routines to promote physical health and happiness of dogs in care.
- Maintained cleanliness and hygiene of pet areas, including feeding dishes and bedding.
- Provided regular updates to pet owners on dog behavior and health, fostering trust and engagement.
- Administered medications according to pet owners' instructions for health management.
- Created personalized care plans tailored to individual dog needs to enhance their well-being.
- Developed strong relationships with pet owners through consistent communication about their beloved companions.
- Responded quickly to emergency situations involving pets if necessary.
Youth Leader
Northside ISD
San Antonio, Texas
11.2021 - 04.2023
- Designed engaging lesson plans for diverse student groups.
- Coordinated after-school activities that strengthened teamwork and enhanced social skills.
- Collaborated with parents to discuss student progress and needs.
- Implemented behavior management strategies that fostered a positive learning environment.
- Supervised a group of 10-15 children in an after school program setting.
- Delivered emotional support to children facing social or academic challenges in a compassionate manner.
- Implemented behavioral intervention plans to reduce negative behaviors.
- Established relationships with parents to ensure open communication about their child's progress.
- Implemented classroom rules and regulations in order to maintain order during class time.
- Created, submitted and implemented approved lesson plans and curriculum.
- Collaborated with colleagues to design creative curriculum units that met the needs of all learners.
- Provided guidance on how to apply critical thinking skills when solving problems.
- Participated in professional development sessions related to best practices in education.
- Utilized various teaching strategies such as cooperative learning groups, direct instruction, inquiry based learning.
- Developed individual learning plans for students with special needs to support their academic and social progress.
- Monitored student progress and provided feedback to parents and guardians.
- Collaborated with school teachers to align after-school curriculum with daytime lessons.
Cashier
McAllister's Deli
San Antonio, Texas
06.2020 - 11.2021
- Managed cash drawer and balanced daily sales accurately.
- Processed customer transactions using point-of-sale systems, ensuring accuracy and speed.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Collaborated with team members to optimize service flow during peak hours.
- Prepared ingredients by washing, chopping, and measuring for daily menu items.
- Operated kitchen equipment including ovens, mixers, and slicers to maintain efficiency.
- Followed food safety guidelines to ensure a clean and sanitary work environment.
- Assisted chefs in cooking and plating dishes according to established recipes.
- Organized storage areas for easy access to fresh ingredients and supplies.
- Collaborated with team members to streamline food preparation processes during busy shifts.
- Maintained a clean kitchen environment by sweeping floors, washing dishes, utensils, and equipment.
- Stocked shelves with necessary ingredients for daily operations.
- Set up serving stations with appropriate condiments prior to meal service times.
- Served customers promptly in an efficient manner following restaurant protocols.
- Monitored food supplies and inventory levels and communicated needs to supervisors.
- Cleaned kitchen equipment after each use and followed sanitation procedures.
Intern
Food Bank
San Antonio, Texas
05.2019 - 08.2020
- Managed incoming communications via phone, email, and in-person inquiries to ensure timely responses.
- Provided administrative support to the office staff by answering phones, filing documents, and data entry.
- Prepared documents and presentations for various departmental meetings.
- Assisted with daily office operations and maintained organized filing systems.
- Supported project teams by conducting research and compiling relevant data.
- Collaborated with staff to streamline administrative processes, enhancing overall operational efficiency.
- Assisted with meeting preparation including photocopying materials and setting up conference rooms.
- Scanned documents into digital format for storage in an electronic database.
- Organized physical files, tracking spreadsheets and reports.
- Created spreadsheets in Excel to track customer service inquiries and responses.
- Managed reception area and took telephone calls.
- Coordinated master calendar, setting appointments with customers and notifying staff of meetings for better scheduling.
- Processed incoming mail and packages according to established procedures.
- Managed office inventory by maintaining documentation of stock.
- Performed data entry tasks accurately and efficiently.
- Collaborated with other departments to ensure smooth running of daily operations.
- Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
- Transmitted important messages between staff members and departments to ensure effective communication.
Education
High School Diploma -
Ronald Reagan High School
San Antonio, TX05-2021
Bachelor of Science - Architecture
The University of Texas At San Antonio
San Antonio, TX03-2026
Skills
- AutoCAD design
- Team collaboration
- Problem solving
- Customer service
- Time management
- Creative thinking
- Communication skills
- Research analysis
- Coffee machinery
- Multitasking and organization
- Graphic design
- Adaptive and creative
- Espresso machine operation
- Problem-solving
- Food preparation
Certification
Rhino
Accomplishments
Deans List Fall 2024
Timeline
Barista
Summer Moon Coffee
01.2023 - Current
Dog Pet Sitter
Self-employeed
12.2022 - Current
Youth Leader
Northside ISD
11.2021 - 04.2023
Cashier
McAllister's Deli
06.2020 - 11.2021
Intern
Food Bank
05.2019 - 08.2020
High School Diploma -
Ronald Reagan High School
Bachelor of Science - Architecture
The University of Texas At San Antonio