Michaelan Robinson
Spanish Fort,AL
Summary
Executive Assistant with experience in managing high dollar value construction projects, developing efficient filing systems, and maintaining key stakeholder relationships. Demonstrates skills in administrative support, customer relations, and project management, with a strong commitment to optimizing processes and driving business growth. Driven and resourceful administrative professional 3+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.
Overview
10
10
years of professional experience
Work History
EXECUTIVE ASSISTANT
Chastain Productions LLC
06.2023 - Current
- Coordinates and manages executive calendar by scheduling meetings with appropriate parties
- Maintains correspondence with customers from beginning to end on construction projects
- Assists with onboarding and training of new employees
- Creates content for business social media account to help reach new prospective clients
- Assists in coordinating high dollar value construction projects
- Utilizes excellent communication skills between internal departments, external partners and clients as needed.
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
MANAGER OF OPERATIONS
Scale up & Grow
07.2020 - 05.2023
- Cross-trained existing employees to maximize team agility and performance
- Prepared annual budgets with controls to prevent overages
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance
- Evaluated employees' strengths and assigned tasks based upon experience and training
- Applied customer feedback to develop process improvements and support long-term business needs
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Partnered with vendors and suppliers to effectively manage and budget.
Sales Office Manager
Gallery 721 Art And Artifacts
06.2016 - 03.2020
- Implemented inventory controls and standardized ordering procedures, decreasing expenditures by 28%
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills
- Initiated timely project management within budget constraints for multi-faceted problems concerning executive leader
- Performed billing, collection and reporting functions for office generating over $180,000 annually
- Maintained inventory by checking stock to determine inventory levels, ordering products, expediting orders and verifying receipts.
ASSISTANT STORE MANAGER
Mooney's Paint and Body
01.2014 - 12.2016
- Completed payroll expeditiously
- Maintained over 100 customer accounts and ensured 100% of accounts reconciled before closing out work order tickets
- Ordered parts, maintained inventory, provided auto damage quotes
- Managed social media accounts
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
- Maintained positive customer relationships by responding quickly.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Education
GED -
Shelton State Community College
Tuscaloosa, AL06.2014
Skills
- Administrative Management
- Operational Efficiency
- Cost Control
- Quality Assurance
- Process Development and Streamlining
- Budgeting and forecasting
- Customer Service
- Problem Anticipation and Resolution
- Project Planning
- Employee Training
- Social Media Knowledge
- Logistics and Schedule Management
- Financial Services
- Effective Communication
- Executive Support
- Social Media Management
- Mail Management
- Strategic Planning
- Technical Support
- Risk Management
Timeline
EXECUTIVE ASSISTANT
Chastain Productions LLC
06.2023 - Current
MANAGER OF OPERATIONS
Scale up & Grow
07.2020 - 05.2023
Sales Office Manager
Gallery 721 Art And Artifacts
06.2016 - 03.2020
ASSISTANT STORE MANAGER
Mooney's Paint and Body
01.2014 - 12.2016
GED -
Shelton State Community College
Similar Profiles
Sandra ChastainSandra Chastain
Business Owner at Chastain Properties LlcBusiness Owner at Chastain Properties Llc
Chad FeenstraChad Feenstra
Engineer II-III at Chastain-Skillman, LLCEngineer II-III at Chastain-Skillman, LLC
Parker WaughParker Waugh
Laborer at Chastain Construction, LLCLaborer at Chastain Construction, LLC