Open To Work
ILYA BURLAK
Marlboro,NJ
Summary
· Transform technical delivery capabilities by championing iterative software delivery principles, with emphasis on customer value, adapting to change, built-in quality, and continuous feedback.
· Focus on achieving customer outcomes and deriving maximum value from key products and services, fostering long-term loyalty, retention, and growth for the business.
· Establish foundation for performance excellence by tailoring standards and processes to the needs of the organization; and mentor, lead, and inspire teams of blended cross-functional resources to achieve sustainable superior performance.
· Deliver successful results in all phases of technical delivery and customer engagement life cycle by balancing attention to broader business requirements and specific needs of stakeholders and customers.
· Drive expansion by identifying opportunities to grow customer relationships and satisfy complex business objectives across the entire product suite.
· Build trust and collaboration with diverse global stakeholders; listen and address all concerns, replace conflict with consensus, and define problems/solutions efficiently.
Overview
32
32
years of professional experience
6
6
Certifications
Work History
Director, Strategic Delivery
Fidelity Investments
Jersey City, USA
08.2023 - Current
- Lead strategic execution involving multiple product portfolios, comprising over 300 globally-distributed engineering professionals.
- Drive delivery excellence through a hybrid Agile/Waterfall framework, ensuring alignment with enterprise priorities and stakeholder expectations, with focus on maximizing value for the firm’s customers.
- Spearheaded modernization of critical business capabilities, enhancing service delivery across retail and institutional domains.
- Cultivated partnerships with senior leadership, ensuring strategic alignment and transparency in decision-making processes.
- Championed talent development by mentoring Scrum Masters and project managers, fostering high-performance culture and enabling career advancement.
Customer Success Senior Principal
MuleSoft, a Salesforce Company
New York, USA
07.2021 - 08.2023
- Managed strategic customer accounts totaling $50M in annual retained revenue.
- Acted as a trusted advisor for customer institutions by guiding successful implementations and enabling efficient adoptions of the suite of MuleSoft products.
- Drove discovery and partnered with C-suite mobilizers to align customer objectives with existing and projected capabilities of the product.
- Coached internal and external stakeholders throughout adoption.
- Acted as Kaizen Champion and partnered with delivery teams to define product increments within the Agile delivery model.
Vice President, Agile Coach and Program Manager
BNY Mellon
New York, USA
02.2020 - 07.2021
- Enabled delivery teams to adopt Agile principles and practices in a highly-regulated control environment.
- Defined Agile standards and guidelines to enhance business value of prioritized work.
- Facilitated ceremonies; individually mentored team members as well as stakeholders; acted as an Agile SME for the wider organization.
- Oversaw program compliance with firm’s SDLC standards for Public Cloud Enablement portfolio; owned budget, schedule, scope controls, and aligned individual project progress with program roadmap.
- Orchestrated program-wide tasks and dependency resolution.
- Facilitated steering committee discussions and communications to engage stakeholders at all levels.
Vice President, Agile Coach
Morgan Stanley
New York, USA
09.2015 - 02.2020
- Accelerated business value delivery by guiding 16 geographically distributed squads through formal and informal Agile adoption, advancing their maturity stages.
- Championed Agile delivery transformation and coached squads on their Agile adoption path.
- Served as servant leader, enabling multiple squads to adopt and excel in Agile delivery.
- Established optimal approaches and practices (Scrum, Kanban, Lean) that aligned with squad objectives and responsibilities.
- Mentored product owners, scrum masters, service delivery managers, and team members while coaching senior stakeholders to act as Agile enablers in their areas.
- Enhanced fleet capabilities while eliminating waste and inefficiencies by leading Value Stream Mapping buildouts and driving continuous improvement.
- Taught Agile foundations and principles to new adopters; acted as an Agile SME for the group.
Program Manager
Deutsche Bank
New York, USA
11.2013 - 08.2015
- Managed execution of enterprise software delivery program in client onboarding and client reference data, ensuring alignment with business objectives.
- Portfolio included regulatory compliance (Foreign Account Tax Compliance Act (FATCA), European Market Infrastructure Regulation (EMIR), etc.), lines of business onboarding onto the centralized client reference data platform, and downstream consumer adoptions of golden source data.
- Specific focus on process governance, performance metrics, senior leadership engagement, client relationships, initiative intake, requirements and scope management, and iterative delivery.
- Executed successful production rollouts within fixed-time, variable-scope delivery framework, facilitating timely project completions.
- Led distributed team of project managers and business analysts across US, UK, Eastern Europe, and India, overseeing 100+ development resources to achieve project goals.
Program Manager
Morgan Stanley and Knowledgent
New York, USA
05.2012 - 11.2013
- Led all phases of program management supporting initiatives portfolio in Client On-boarding/Client Reference Data domain; projects included regulatory compliance, Dodd-Frank, Financial Industry Regulatory Authority (FINRA), Foreign Account Tax Compliance Act (FATCA) and Legal Entity Identifier (LEI)-based processing.
- Implemented business and technology process improvements to streamline new client on-boarding, enhancing customer experience and satisfaction while increasing market competitiveness and agility.
- Re-architected end-to-end enterprise processes for new client integration.
- Enhanced project governance by introducing life cycle standards and procedures, streamlining processes, reducing risk and eliminating unnecessary delays.
- Managed multiple on/offshore matrix teams, including vendor development resources; and contributed SME to Client Reference Data management strategic reviews.
Vice President
Bank of America (later Bank of America Merrill Lynch)
New York and London
05.2001 - 05.2012
- Led global technology team to develop, enhance, and support cross-business-unit customer account information workflow platform; guided solution design and development phases, including business expansions and merger-related migrations.
- Directed daily technology operations for theclient reference data systems portfolio, overseeing reconciliation, synchronization, exception analysis, data migration, audit, and data flow controls; led technology controls for data quality and resolved data issues.
- Acted as the principal technology member of a cross-functional management team, charged with redesigning the investment bank’s customer onboarding process. Improved the flows used to establish a valid legal relationship between the broker-dealer and a customer, completed all phases of DMAIC DFSS process, and achieved Six Sigma Green Belt certification. Achieved $1.2 million validated annual savings over the legacy platform.
- Optimized customer productivity and data quality by achieving nearly 100% reduction in data integrity issues across the platform.
- Ensured global regulatory compliance by analyzing, managing, and integrating new business and government requirements to existing data models.
- Managed global operations technology support in London, with emphasis on cash debt and equity transaction management, and books and records processes; managed applications portfolio, defined technology strategy to support diverse business lines within the Global Capital Markets Division (Cash, Derivatives, Commodities, International, and FX).
- Led Testing Center of Excellence global program; managed distributed team spread across locations in the U.S., U.K., and India, comprised of both internal and vendor resources; supported various product areas through an applications portfolio of nearly 50 systems. Achieved $1 million annual run-rate savings across the back-office technology portfolio by implementing location strategy and productivity improvements, including process automation, continuous integration and testing, resource pooling, and collaboration with development teams.
Senior Analyst/Technology Lead, Equity Research Technology
Donaldson Lufkin & Jenrette, Inc. (later Credit Suisse First Boston)
New York, USA
05.1997 - 05.2001
- Designed and developed architectural components and distributed applications to improve efficiency and market competitiveness of the Equity line of business.
Senior Developer
Merrill Lynch & Company
New York, USA
06.1994 - 05.1997
- Led multi-phase effort to develop, support, and enhance administration of enterprise financial reporting data repository, improving data accessibility and usability.
- Built application suites that enhanced back-office user capabilities for administering financial databases and generating reports across various hierarchy and summarization levels, improving customer service and reporting flexibility.
Education
Bachelor of Arts - Computer Science/Mathematics Minor
01-1994
GPA: Magna Cum Laude
Skills
- Strategic delivery
- Program management
- Project management
- Agile methodology
- Stakeholder engagement
- Cross-functional team leadership
- Strategic planning
- Business process improvement
- Continuous improvement
- Talent development
- Customer relationship management
- Legal and regulatory compliance
Certification
- PMI Project Management Professional (PMP)
- PMI Agile Certified Practitioner (PMI-ACP)
- Professional Scrum Master (PSM)
- SAFe Scrum Master (SSM)
- Six Sigma
- Past holder of Series 7 and Series 63 credentials
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
RemoteHybridSalary Range
$170000/yr - $200000/yrTimeline
Director, Strategic Delivery - Fidelity Investments
08.2023 - Current
Customer Success Senior Principal - MuleSoft, a Salesforce Company
07.2021 - 08.2023
Vice President, Agile Coach and Program Manager - BNY Mellon
02.2020 - 07.2021
Vice President, Agile Coach - Morgan Stanley
09.2015 - 02.2020
Program Manager - Deutsche Bank
11.2013 - 08.2015
Program Manager - Morgan Stanley and Knowledgent
05.2012 - 11.2013
Vice President - Bank of America (later Bank of America Merrill Lynch)
05.2001 - 05.2012
Senior Analyst/Technology Lead, Equity Research Technology - Donaldson Lufkin & Jenrette, Inc. (later Credit Suisse First Boston)
05.1997 - 05.2001
Senior Developer - Merrill Lynch & Company
06.1994 - 05.1997
Pace University - Bachelor of Arts, Computer Science/Mathematics Minor