Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ilya Eygin

Fair Lawn,NJ

Summary

A plethora of excellent and exceptional customer service, spearheaded promotional events and significantly enhanced client retention. Adeptness in POS system operations and a profound ability to build rapport underscore the commitment to excellence and continuous improvement, ensuring compliance and fostering a secure, welcoming environment for all. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Knowledgeable and dedicated customer service professional with extensive experience in customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Overview

8
8
years of professional experience

Work History

Customer Service/ Budtender

Ascend Wellness
06.2022 - Current
  • Contributed to team success by sharing product knowledge and expertise with fellow budtenders during training sessions.
  • Developed strong relationships with suppliers to stay informed about new products and industry trends, enhancing store offerings accordingly.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Answered questions about medicinal and recreational uses and effects and qualities of different strains.
  • Provided valuable feedback on product quality and selection to management team members, contributing to continuous improvement efforts within the store operations.
  • Assisted in maintaining a clean, organized, and visually appealing store environment to ensure a positive shopping experience for customers.
  • Employed effective cash handling procedures for accurate accounting of daily sales transactions while minimizing discrepancies or losses.
  • Collaborated with the management team to plan promotional events and special discounts, attracting new clientele while retaining loyal customers.
  • Addressed customer inquiries promptly, demonstrating professionalism and commitment to excellent service standards.
  • Supported community outreach initiatives by participating in educational events, furthering the public''s understanding of cannabis benefits and uses.
  • Enhanced customer experience by providing personalized product recommendations based on individual needs and preferences.
  • Managed inventory efficiently, ensuring accurate stock levels and timely reordering of popular products to prevent shortages.
  • Assisted medical use customers in identifying cannabis medicines and methods of medication that best fit individual needs.
  • Checked guests' photo identification for validity and age requirements.
  • Read industry publications to maintain knowledge on current and future bud trends.
  • Increased repeat business through exceptional customer service and extensive knowledge of cannabis products.
  • Maintained strict inventory controls for regulatory compliance across dispensary operations.
  • Collaborated with security personnel to maintain a safe and secure store environment for both staff and customers alike.
  • Streamlined check-in processes for medical patients, expediting wait times while maintaining compliance with state requirements.
  • Promoted a welcoming atmosphere by greeting each customer warmly upon arrival, fostering an inclusive environment that encouraged return visits.
  • Managed high volume of cash with [Number]% accuracy rate.
  • Ensured compliance with state regulations by verifying customer identification and accurately tracking sales transactions in the point-of-sale system.
  • Utilized strong interpersonal skills to build rapport with customers, establishing trust and credibility as a knowledgeable resource on cannabis products.
  • Educated customers about responsible consumption practices, promoting safe and enjoyable cannabis use experiences.
  • Implemented creative merchandising techniques for cannabis displays, highlighting featured products effectively to boost sales performance.
  • Packaged regulated products in appropriate exit containers.
  • Restocked supplies and arranged displays.
  • Participated in ongoing education efforts regarding cannabis laws and regulations, staying up-to-date on industry changes to ensure compliance at all times.
  • Sold flowers, concentrates and edibles in fast-paced environment.
  • Assisted in conducting regular inventory audits for accuracy assurance purposes while maintaining awareness of potential shrinkage or loss.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Managed efficient cash register operations.
  • Developed strong rapport with customers and created positive impression of business.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Used in-store system to locate inventory and place special orders for customers.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Recommended complementary purchases to customers, increasing revenue.
  • Prioritized helping customers over completing other routine tasks in store.
  • Wrapped, boxed and weighed bakery department products.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Developed and maintained courteous and effective working relationships.
  • Proved successful working within tight deadlines and a fast-paced environment.

Mail Services Representative

The Millennium Group
01.2017 - 03.2022
  • Identified opportunities for upselling products or services, driving revenue growth and business expansion.
  • Collaborated with team members to ensure seamless communication and consistent service delivery.
  • Streamlined service processes for quicker response times, leading to improved customer experiences.
  • Developed strong relationships with clients, fostering trust and loyalty through exceptional service provision.
  • Balanced multiple priorities simultaneously, managing a diverse range of customer inquiries without compromising service quality.
  • Contributed to process improvements by sharing feedback from customer interactions with management teams.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Assisted in the development of training materials, contributing to increased staff knowledge and performance levels.
  • Guided new team members through onboarding procedures, acting as a mentor and resource for questions or concerns.
  • Managed high call volumes while maintaining a professional demeanor and ensuring timely issue resolution.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
  • Fostered a positive work environment by actively participating in team-building activities and promoting open communication between colleagues.
  • Participated in cross-functional projects aimed at enhancing overall service quality and efficiency levels.
  • Followed instructions from supervisor regarding daily job tasks and duties.
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
  • Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
  • Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
  • Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
  • Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
  • Performed preventive maintenance and repairs on various types of equipment.
  • Replaced worn or broken parts on machines and equipment.
  • Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
  • Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
  • Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.
  • Enhanced customer satisfaction by providing timely and accurate service recommendations.
  • Reduced wait times with efficient coordination of service tasks among technicians.
  • Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
  • Executed tasks within time and budget constraints.
  • Removed trash and recyclables at end of each shift and disposed of items in proper receptacles.
  • Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
  • Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness.
  • Reported issues to property manager so effective resolutions could be put into place.
  • Positively engaged with customers and maintained professional appearance as company representative.
  • Safely and effectively handled wide range of cleaning products and solutions.
  • Contributed to team goals by proactively identifying opportunities for process improvements within the service department.
  • Utilized variety of tools and test equipment to troubleshoot and diagnose equipment malfunctions.
  • Provided exceptional customer service, resolving complaints diplomatically and efficiently.
  • Conducted regular inspections of equipment to promptly identify issues that could cause machinery malfunctions.
  • Repaired and replaced pumps, valves and motors.
  • Streamlined appointment scheduling for improved efficiency and increased daily appointments.
  • Rewired and replaced faulty electrical components in equipment.
  • Inspected, tested and adjusted mechanical and electrical systems to facilitate proper functioning.
  • Continuously adhered to strict regulations as well as detailed instructions, guidelines and specifications.
  • Participated in continuous professional development activities to stay current with industry trends and enhance expertise.
  • Diagnosed and repaired complex mechanical and electrical systems.
  • Optimized work readiness with effective gathering of parts and supplies in alignment with specifications.
  • Detected and repaired machinery faults using electrical and manual testing methods.
  • Developed customized preventative maintenance plans for clients based on their specific needs, contributing to long-lasting client relationships.
  • Installed and maintained plumbing and HVAC systems.
  • Supervised maintenance functions, working collaboratively with sanitation crews on shop floor upkeep and repairs.
  • Completed preventive maintenance on machines to enhance production and maintain quality.
  • Coordinated with various departments to resolve complex client issues effectively and in a timely manner.
  • Maintained up-to-date knowledge of industry trends, ensuring the ability to provide relevant advice to customers as needed.
  • Provided comprehensive product/service information to customers, enabling informed decision-making processes.
  • Utilized CRM tools proficiently for efficient case management, tracking progress, and documenting resolutions.
  • Achieved high customer satisfaction ratings by delivering empathetic support during challenging situations.
  • Reduced average call handling time by developing personalized scripts that addressed common customer queries.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Education

Associate of Applied Business - Business Administration

Bergen Community College
Paramus, NJ

Skills

  • Supporting patients
  • Product Merchandising
  • Patience and Empathy
  • Customer Education
  • Product Knowledge Expertise
  • Restocking Inventory
  • Cleanliness and hygiene
  • Packaging products
  • Sales proficiency
  • Counting money
  • Building rapport
  • Maintaining security
  • Regulatory Compliance
  • Loss Prevention
  • Key holder
  • Promotions and discounts
  • Maintaining confidentiality
  • POS System Operation
  • Cash handling experience
  • Edibles upselling
  • Online order management
  • Changing out tills
  • Production leadership
  • Loyalty promotion
  • Point of sale system
  • Preparing packages
  • Customer Service
  • Flexible Hours
  • POS Software
  • Product Knowledge
  • Attention to Detail
  • Team Leadership
  • Building Customer Loyalty
  • Team Cooperation
  • Creative Thinking
  • Friendly and Helpful
  • Goal-Driven
  • Security Practices
  • Organization
  • Reliable and Responsible
  • Customer Assistance
  • Store Opening and Closing
  • Strong Communication and Interpersonal Skills
  • Team Supervision
  • Retail Merchandising
  • Ability to Lift 40 pounds
  • Sales and Promotions
  • Honest and Dependable
  • Excellent Written and Verbal Communication
  • Cash Handling
  • Engaging with Diverse Customers
  • Positive Customer Engagement
  • Inventory and Stocking
  • Safety and Cleanliness Standards
  • Sales floor organization
  • Meeting Sales Goals
  • Product and Service Sales
  • Cash Register Operation
  • Brand Promotion
  • Store Organization
  • Cash Drawer Management
  • Informed Product Selections
  • Adaptable and Flexible
  • Repair Cost Estimation
  • Basic Mathematics
  • Exceeding Customer Expectations
  • Register Opening and Closing
  • Retail Metrics and Goals
  • Relationship Building
  • Product Runs
  • Merchandise Recommendations
  • Decision-Making
  • Payment Processing
  • Merchandise Receiving and Handling
  • Computer Proficiency and Microsoft Office
  • Microsoft applications proficiency
  • Merchandising and Display
  • Documentation And Reporting
  • Store Policies and Procedures
  • Purchase Packaging
  • Staff Support
  • Order Management
  • Service Contracts
  • Item Ticketing and Pricing
  • Inventory Management
  • Information Analysis

Languages

Russian
Native or Bilingual

Timeline

Customer Service/ Budtender

Ascend Wellness
06.2022 - Current

Mail Services Representative

The Millennium Group
01.2017 - 03.2022

Associate of Applied Business - Business Administration

Bergen Community College

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Ilya Eygin